Requester

Who is Requester?

A requester is a name given to a person who creates a helpdesk ticket via any channel.

All the tickets have detailed data about requesters next to their names. This provides increased context to the people who deal with the tickets in question. It means the ticket handlers are aware if requesters have created tickets about similar issues in the past, how satisfied are they with any of these earlier dealings, what kind of new issue they reported, etc.

What is requester

1. Learn more about Tickets.

Pal looking over an object

Create a free account

Talk to your customers now.

No credit card required to start.

Requester was last modified: May 12th, 2019 by Mirjana
Share This