Who is a Customer Representative?
Customer representatives are employees who interact with customers on behalf of the company or an organization. Their role is to represent companies products or their services in the best possible manners. Customers can reach company representatives through phone, email, live chat or any other channel. That is why customer representatives have to be trained before getting in touch with customers.
When a customer calls or writes an email, it is up to customer representatives to resolve their questions, solve their issues and respond to customer complaints. They are the voices of the company and play an important role in customer delight.
Learn more about Managing the ticket flow.
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