What is Troubleshooting?

Troubleshooting is a process where you have to discover the issue and then resolve it. Often applied to repair failed software or a machine. The first step to troubleshoot an issue is to gather all the information about the issue. Once you have enough information to resolve the issue, you need to find the appropriate way to resolve it.

 When the issue is resolved, you need to have a second check to make sure that the issue has not arisen again. Of course, its not always as easy as it sounds. It ain’t strictly connected to computer problems, we meet with problems on a daily basis and they all need troubleshooting.

Getting into the core of the issue can be mind-boggling sometimes. It requires the right questions with right answers, or else you won’t find the root of the problem and the agony continues.


  1. Picture 1. Troubleshooting

4 Easy ways to Troubleshoot for a solution

  1. Define a problem- Some of the key questions to get to the core of the problem are “who, what and when”. After we’ve defined an answer to that, we may proceed to the next one,
  2. Gather all possible information- How did the problem occur.
  3. Develop a hypothesis of the root cause-If the problem occurred prior to the new one and we have a clue that it might be the same one, it’s easier for us to find a solution. Or at least be assured that we are on the right track.
  4. Solving the problem

Pal looking over an object

Create a free account

Talk to your customers now.

No credit card required to start.

Troubleshooting was last modified: February 11th, 2020 by Mirjana
Share This