What is Support channel?
The support channel is every medium through which you communicate with your customers. Therefore, an Email, Live Chat, Phone, Facebook and Twitter are all Support channels.
Some help desk software offers email as support channel only, others focus on live chat. Paldesk is a multi-channel helpdesk so it integrates all above mentioned support channels in 1 application.
Learn more about the support agent.
1. Learn more about the support agent.
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Support Channel was last modified: May 12th, 2019 by