What is Social Support?
Social support is providing customer service on social networks such as Facebook, Twitter, and Messenger. Social Support is essential for some brands or B2C e-commerce businesses especially with millennial customers used to modern ways of getting in touch with your support team.
Integrating your social networks into Paldesk is an easy task and after a couple of minutes, you can be fully equipped to provide Social Support. All tweets with specific keywords or including your handle will be transformed into tickets so your agents can answer them as they come into the Queue.
Same goes with comments and private messages on social networks. Both can be transformed into Tickets so your Agents don’t have to be constantly logged on. To reply to them, instead, they can keep working in 1 app and handle them.
Learn more about the Importance of Social Media Monitoring.
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