What is the Service Desk?
A service desk is a point of contact between the company and all its public – customers, users, business partners. It is made as a part of customer support and its purpose is to help users with requests and problems.
The service desk can be referred to as a specific help desk or just an information gathering system. The service desk can also be defined as an information technology service management tool because it uses the Information Technology Infrastructure Library practices to deliver services. A service desk also requires the management system.
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