What is Schedule?
Schedule or Working Hours in terms of customer support terminology usually refers to a timeframe of when your helpdesk agents are “online”. In Paldesk you can set up specific Working Hours in which your agents operate including time, day of the week or date. If a ticket comes in after working hours, the agents are not accountable for the time after business hours (schedule). You can also set up offline messages or set up a chatbot assistant.
Learn more about Chatbot assistant.
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