What is Reply?
The reply is used to get back to people who contacted you no matter from. Stay in touch with your customers and try to keep the reply time as short as possible and provide the best support for them.
Responding to chats, messages, and emails is an important part of the business. You can reply to your customers from Paldesk dashboard and respond to inquiries from Facebook, Twitter, email or live chat. Also, if you are not connected to your dashboard you can always respond to your customers from Slack channel.
Learn more about Business Communication.
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