Priority

What is a Priority?

Priority is a guideline that can be assigned to each ticket. It indicates, how important is it to solve the ticket. Priority tells you do you need to deal with the ticket immediately or it can wait.

There are a couple of stages of priority: Low, Medium, High and Urgent. Tickets with low priority are not so urgent and do not need to be solved at the moment, while urgent tickets should be dealt with as soon as possible.