Who are Live Chat Agents?
Live chat agents are an inevitable part of customer support software. They answer questions and queries from customers and solve problems via live chat or email. Since they work on the front line of customer service, it’s important that they feel comfortable communicating directly with customers.
They also have to meet certain requirements, such as quick and efficient responses, always respond resolutely and politely, have good computer service knowledge and more.
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Live Chat Agent was last modified: May 9th, 2019 by