IT Support

What is IT Support?

Customer support in the industry of Information Technology is also called IT support. Companies that provide software and hardware solution in most times have IT support departments supporting customers with the technical support regarding their software or service.

Customer service agents working in this kind of customer support are helping people solve specific problems regarding their software or a service, rather than give training, qualification or scores to end users. This type of support requires advanced knowledge of the subject matter, and as such is a highly desirable profession for future agents.