IT Helpdesk

What is IT Helpdesk?

IT Helpdesk is a type of customer support focused on technical and IT related issues. This type of work requires that an agent possesses practical knowledge of information technology, as well as a keen sense for helping people solve their issues in a timely and successful manner.

Helpdesk problems are usually solved with the help of a live chat of help desk software, where an agent or a group of agents are tasked to talk to customers directly. Using helpdesk allows for effective request tracking, solving problems and providing additional offers.

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