Helpdesk Support

What is Helpdesk Support?

Helpdesk Support is defined as the act of offering support to customers using a help desk or live chat software. Its main task is solving problems and troubleshooting issues every step of a customer journey, with the goal of achieving customer satisfaction.

The majority of support is done in real time, over a website or any number of social channels. There are various levels of support included in this process, the top one being a customer support agent well trained and equipped to solve all issues; both complex and trivial.