What is Customer Service?
Customer service is the support you offer to your customers — both before and after they buy and use your products or services. Customer service helps them to have an easy and enjoyable experience with you.
Offering awesome customer service is important if you want to retain customers and grow your business online or offline.
Today’s customer service goes far beyond the traditional telephone support agent. It’s available via live chat, email, web, text messages, and through social media channels.
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