Customer Service Satisfaction

What is Customer Service Satisfaction?

Customer satisfaction is a metric used to measure the degree to which a customer is happy with a product, service, or experience. It is usually calculated by questioning customer satisfaction survey with five or seven-point scale how a customer feels about a support interaction. Answers can be between “highly unsatisfied” and “highly satisfied”.

Customer service satisfaction stands for how much is a customer satisfied with a service he gets from a particular company. This term is often used in marketing. In the economy, customer satisfaction is the set of techniques and strategies aimed at maximizing customer satisfaction. It is a measure of how the products and services provided by a company meet customer expectations.

Learn more about the Outcomes of Bad Customer Service.