Customer Satisfaction Rating

What is the customer satisfaction rating (CSAT)?

After they have reached out to a company regarding their issue or inquiry, customers can provide feedback. Upon their ticket solving, most companies provide customers with the satisfaction questionnaire in the form of the feedback form. Most of the forms have 2 rating options: good or bad. Besides that, some of the companies can enable customers to leave a comment and express their opinions regarding the product or service.

Customer satisfaction rating (CSAT) is the key indicator of the failure or success of the brand’s customer relationship management program.

Paldesk Live Chat is an invaluable tool that enables uncovering your customers’ needs.

Learn more about Setting Up a Feedback Form.

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Create a free account

Talk to your customers now.

No credit card required to start.

Customer Satisfaction Rating was last modified: June 17th, 2019 by Nikolina Maškarić
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