What is Customer Information?
Customer information is all sorts of data which can be used to provide customer support and meet the needs of the customers more genuinely. Some of the basic information that brands gather is email, login and ID number.
When a customer reaches out to a company, the first thing that agents need to do is to verify their identity. Some of the features from omnichannel helpdesk software are automatic recognition which confirms customer information cross-referencing your database, previous web searches done on website and live-chat web and Windows apps. Keep in mind that not all data is helpful and useful.
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