What is Customer Care?
Customer Care is professional, helpful, and high-quality advice or assistance before, during, and after the customer’s requirements are met. It’s management-oriented as it requires you to create, develop and enhance customer services in order to maximize your customers’ value and increase their loyalty.
The customer care moves one step beyond basic customer service by building an emotional connection with the carefully targeted customer. So its core role is to show actual care for customers – listen to their needs, answer their questions, and offer the right solution.
Find out more about the difference between customer service and customer care.
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