What is Contextual Help?
Contextual Help also referred to as context-sensitive help, is a kind of online help that allows users to find answers to their questions without having to open a separate Help window tab. Modern live chat software isn’t complete without contextual help. It solves the main challenges of customer chat software with dynamic and flexible solutions.
They offer search widgets embeddable to your website, which means meeting customers where they are with relevant suggestions based on keywords that they start typing. This lifts up customer experience and improves live chat interactions.
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