Community Forum

What is a Community Forum?

A Community Forum is where you share knowledge and communicate with others on different topics. It’s a valuable resource in upholding open lines of communication with the public. Typically, a community forum includes a panel of experts who discuss a specific topic, engage with others to debate and provide the current state of play.

In customer support, it’s an online meeting place, or a type of self-service support, where they interact with each other without having to contact the customer service agent to resolve their issues. Let your customers discuss, ask questions, post tips and even answer each other’s questions through community forums.