What is Agent Interface?
The agent interface is the backend view that customer care representatives use to provide assistance to customers. When an agent logs in to Paldesk, from the dashboard they can perform actions. For example, they can subscribe and unsubscribe customers from the mailing lists, manage tickets, provide the product delivery status.
Depending on the size of the company and the customer service software used, the agent interface can take on many forms. All in all, it provides agents with full control over the customer activities and an overview of the customer life cycle.
Picture 1. Paldesk Agent Interface
Picture 2. Agent Interface – Paldesk Ticketing System
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