What is Touchpoint?

Touchpoint is a time where a customer is contacting companies for various reasons, before or after the purchase.

Touchpoint before buying the product is a time while a customer is searching and looking up different products or services of your company.

Touchpoint after buying the product time while your customer is contacting your company for repair or any product or service related inquiry.


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Touchpoints was last modified: May 9th, 2019 by Mirjana
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