Top 18 Customer Support Events That You Need to Attend

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Vedran Kozić

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Analyzing trends today has become of crucial value if you or your company is working on growing and improving. Keeping up with the trends allows us to know everything that market brings us. The best way to keep up is of course learning. Learning something new every day.

In the sea of opportunities online, with classes and video tutorials, however, the best way to learn still is to hear someone who is an expert in their field, explain us how’s the market changing and what can we do to keep up with it.

For this reason, we come to the conclusion that the best way to learn is to attend conferences and similar events like customer support event. Moreover, conferences and workshops are a great way to brush up your skills, learn new ones, and hear tips and tricks from leaders and experts in your industry. Also, this is a great opportunity to meet and network with other people within the community.

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10 Customer Support Events That You Need to Attend in 2019.

As the year progresses we bring you a list of Customer support events that are upcoming in the second half of 2019. Hope it will help! 🙂

Now that you decided to go, it’s time to clear your schedule and pick the ones you like.

#1  Support Driven Expo: Americas

Date: July 11-12, 2019

Location: Portland, OR


This is a Support Driven annual conference, held in the United States. It brings together leaders of customer support to explain how you can succeed in your customer service career. Speaking topics range from leadership to career development. Whether you are a team leader or just an agent, you’ll find something for yourself here.

Customer Support Event - Customer driven Expo

#2 Customer Experience Summit

Date: August 20-22, 2019

Locations: Orlando, FL


These are events where participants can learn about improving customer experience and brand storytelling from one of the biggest storytellers in the business world — The Walt Disney Company. 

#3 Inbound

Date: September 3-6, 2019

Location: Boston, MA


INBOUND is an industry event designed to bring together marketers, salespeople, and customer success managers in one place to learn and get inspired together. This year, there’s a dedicated customer success track to ensure all of the breakout sessions you attend are useful to your day-to-day job.

Customer support event Inbound

#4 CX Week Canada

Date: September 23-25, 2019

Location: Toronto, ON


CX Week Canada examines customer experience as the central initiative for successful business outcomes. As a result of using tools such as customer service and employee experience. It is a great way to learn a thing or two.

Customer Support Event - CX Week Canada

Picture 3. CX Week Canada Attendants

#5 Digital Customer Experience Strategies Summit

Date: September 26-27, 2019

Location: Chicago, IL


Digital customer experience, or DCX, takes center stage at this summit, where attendees will learn about how technological innovation can improve and streamline the way professionals deliver support. This event aims to help customer service teams create a “customer-first culture” that’s dedicated to customer success.

Relevant: 15 Customer Service Quotes to Get You Motivated

#6 Advocamp

Date: September 24-25, 2019

Location: Toronto, ON


Advocamp is kind of what it sounds like — like camp, it’s a healthy mix of fun and learning. It’s about turning customers into advocates, and speakers and workshops will teach attendees how to actually implement a strategy to accomplish that.

Customer Support Event - Advocamp Stage decoration

#7 CX Europe

Date: November 14-15, 2019

Location: London, UK


The CX Europe, organized by the Forrester Research, will take place from 14th to 15th November 2019 in London, United Kingdom. This customer support event will discuss old experience standards, customer experiences, the behavior of customers, internal methods and processes in organizations, and most of all capabilities.

Customer Support Event - CX Europe

#8 Customer Engagement Summit

Date: November 11-12, 2019

Location: London, UK


This is Europe’s largest customer and employee engagement event — two crucial keys to developing a strong business. 

Customer engagement summit

#9 Customer Service & Experience Summit

Date: September 16-17,2019

Location: London, UK


Participants will discover how to give exceptional customer experience at this event. It will focus on how artificial intelligence, self-service, social media, and above all,  employees, can improve your customer service strategy. Topics vary from self-care customer service to coaching and evaluating talents.

#10 CX Singapore

Date: August 29, 2019

Location: Singapore


Same as in Europe, it is organized by Forrester Research. Furthermore, this year’s conference will cover fields like developing your understanding of your evolving customers through the application of new data sources and techniques.

Customer Support Event CX Singapore

8 Customer Support Events That You Need to Attend in 2020.

Although many still haven’t published dates of their conferences, here is a short list of 2020. customer support events that you may like. 

#1 Customer Contact Week Nashville

Dates: January 21–25, 2020.

Location: Nashville, TV


CCW continues its travel around the country with an early-2020 stop in Nashville. Numerous corporations forget that providing a great customer experience is something that isn’t limited just to the customer service team. In reality, building great customer support should be at the center of everything every team in your organization does. 

#2 DX Summit

Dates: March 17, 2020.

Location: Auckland, New Zealand 


As digital transformation becomes a vital component of remaining competitive in the business, this event connects top foreign and local spokesmen presenting topics with networking possibilities in the digital society.

#3 SaaStr Annual

Dates: March 10-12, 2020.

Location: San Jose, California


SaaStr is an example of a conference for everyone who does work in the software as a service industry. There is distinct content for the customer-facing world, as well as possibilities to learn and collaborate with SaaS professionals. There will be talking about how to build an exceptional customer experience with the products companies use on a daily basis.

X4 Experience Summit

Date: March 10-13, 2020.

Location: Salt Lake City, UT


The X4 Experience Summit is an annual conference of the world’s best experience organizations. Leaders in their fields, such as in customer, employee and Brand Experience management gather in a place with sessions led by industry analysts, managers from leading brands like American Express, MasterCard, and Google. Some of the speakers in 2019. were Barack Obama, Oprah Winfrey, and Sir Richard Branson.

Adobe Summit

Dates: March 29–April 2, 2020.

Location: Las Vegas, Nevada


The Adobe Experience Summit is devoted to teaching participants how to create an exceptional business. There are a diversity of courses available for customer success professionals, as well as marketers and product designers, who are enthusiastic about learning how to design a great customer experience

Next Generation Customer Experience

Dates: March 23 – 25, 2020.

Location: Hyatt Regency Indian Wells, CA


Next generation customer experience conference, customer experience pioneers gather to learn something new and in-depth about the client’s journey. It is done by making the customer experience a priority for a business, and enhance customer experience and loyalty. 

Modern Customer Experience

Dates: Not yet published

Location: Las Vegas, NV


This customer experience conference promises networking opportunities for customer service professionals, as well as marketers and salesmen. Participants can decide their learning path with a diversity of workshops. This is a great way to learn from experts in customer experience — no matter what the business function you are responsible for. It will bring you practical knowledge for everyday use.


Dates: May 12-14, 2020.

Location: San Francisco, CA


Labeled as the ultimate customer success event, Pulse is committed to presenting in-depth tutoring and networking for everybody working in a pre-sale, post-sale, customer-facing role. It brings together the best minds in business and has them sharing their perspectives.

Customer Support Event Pulse

Customer Contact Week Vegas

Dates: June 22–26, 2020.

Location: Las Vegas, NV


Another great CCW event happening at the brand-new Caesars Forum in Las Vegas. It is the world’s largest customer contact event and a place where customer care, CX, and contact center leaders meet.

Some early confirmed speakers include:

  • Micah Citti, Customer Service Operations Manager, ESPN
  • Ingrid Cordy, VP Customer Experience & Global eCommerce, E.L.F. Cosmetics
  • Thom San Filippo, VP Customer Service & Experience Design, Dow Jones
  • Bill Weiss, VP Brand & Creative, Hello Fresh

To conclude

In summary, what will these customer support events bring you? Many good things. Firstly, if you have a team of people who are depending on you, offer to take notes while at the conference to share and distribute with them.

Secondly, you could offer to teach a  class reviewing the topics discussed at the conference. Additionally, you could spend some time networking with other professionals in your industry over coffee or meals. It is a great way in which you can get to know people that do the same work as you while learning something that you had not yet known.

On the contrary, maybe you have knowledge and resources that others don’t. In that case, you should rethink applying for a speaker position. If you apply to become a speaker at the conference, the organization might be able to fully cover the costs of your travel and stay. That way, you can build your personal brand, attend the conference, and save your team some money.

Even if you don’t have time or resources, you can attend customer support events and other conferences. How? Do some research about virtual attendance options — even if the conference appears to be in-person, ask the organizers if they’re planning to stream it. That way you can get all the knowledge from the comfort of your home with no additional costs.

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Top 18 Customer Support Events That You Need to Attend was last modified: December 13th, 2019 by
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