Top 10 Ecommerce Trends in 2019

Milica author

Milica Vujasin

Content Writer

Changes happen every year in the business world. Same in ecommerce world where the market is expanding constantly. That is why it is important to keep up with the changes and follow the trends. 

We have created the list of the top 10 ecommerce trends to help you maintain a successful ecommerce business.

1. Personalization

A huge trend among businesses over the past couple of years is eCommerce personalization. And especially in 2019. Customers expectation of personalization constantly increases, and it is clear that personalization should and will become an eCommerce standard. 

Shopify wrote well how good eCommerce personalization should be:

  • Meet users needs
  • Avoid turning visitors off with poor recommendations
  • Be used only where the potential return justifies your investment

Statistics says that customers spend 48% more when their experience is personalized. And let’s take personalized emails for an example. According to research, personalized emails generate 6x higher transaction rates and convert better than cold emails.

So, personalizing the online shopping experience is the key to customer satisfaction. By offering a personalized customer experience, you will deliver both an excellent shopping experience and connect with your customers more.

🚀Read Ecommerce Guide – Introduction & How to Start an Ecommerce Business? 🚀

2. Online Sales Growth

Since online shopping is one of the most popular online activities, it is no surprise that ecommerce sales are constantly growing. Research from Statista says that sales are projected to increase from 1.3 trillion in 2014 to 4.5 trillion in 2021. That is quite a lot. 

The growth happened due to a number of different factors. Such as the level of comfort that is provided to online shoppers and the trust they have when purchasing online. Those are probably the most important factors too. Then, the website experience is improved. Made more customer-friendly. With all these factors, it is clear why online sales are only growing.

Online sales growth

Picture 1. Online sale is constantly growing

3. Role of Social Media in Ecommerce

It is no news that social media changed our daily lives. And that includes the way we buy things also. Role of social media in eCommerce is a great thing for companies and brands to improve their position on social media channels. If you want to get discovered, where else if not on social media where consumers spend most of their time. 

With Instagram Checkout and Facebook Buy button, it is clear to say that social media has a great role in the eCommerce world. And it will only increase. That’s why it is important for brands to adopt a shopping focused approach to their social strategy.

Find out how to create an amazing omnichannel strategy to improve your online shopping experience! 

Also, these two platforms, but also the others, are having constant updates because their goal is to meet the needs of online buyers.

4. Rise of Voice Commerce

As for this year, voice commerce is one of the newest ecommerce trends. The term is used to describe any transaction with a business that happens when using a voice device. 

Wonder when did this trend get popularity for the first time? It was way back in 2014 when Amazon first launched its smart speaker called Echo. And now it’s on the rise. The number of customers indicating they research items with voice-assisted devices such as Amazon Echo and Google Home has increased 83% year over year according to new research. So right now, Amazon Echo and Google Home are the fastest growing customer technology since the smartphone.

Also, researches said that by 2020, voice commerce will generate a total of $40 billion in sales in the U.S. alone.

Smart speaker Echo

Picture 2. Smart speaker Echo

5. Chatbots Role in Ecommerce

One of the biggest ecommerce trends in 2019 is definitely chatbots. They’re changing the customer experience lately for the better, and that will only continue. 45% of end-users consider chatbots as their first choice for customer service inquiries. So they use a chatbot for improving customer service, providing quicker and better responses and gathering more data so they can create a more enjoyable customer experience. So, by developing chatbots and integrating them into your business system, you will surely benefit from them. They also have marketing benefits for ecommerce websites such as search engine rankings. Plus, personalized and quick service is possible with chatbots. 

Since chatbots are ascending trend among companies now you may want to read our other article about chatbots and its future: Emotional Intelligence – The Future Of Chatbots.

6. Role of AI in Ecommerce

According to Business Wire, Global retailer spending on Artificial Intelligence (AI) will reach $7.3 billion per annum by 2022, up from an estimated $2 billion in 2018. That is massive. 

The research shows us that retailers are willing to invest in tools that will help them to improve their services. There are a lot of AI tools that can help your business,  from automated marketing platforms to chatbots that respond to customer queries immediately. 

So, the role of AI will only become stronger as retailers invest in improving areas such as customer service where AI can be very useful. Plus, it will allow online stores to provide an even more personalized experience for online shoppers.

AI and online sales

Picture 3. AI as help to grow your online sales

7. Subscription Ecommerce

Did you know that the subscription e-commerce market has grown by more than 100 percent a year over the past five years? It is becoming an increasingly popular and fast-growing way of buying things online. And of one of the most popular ecommerce trends.

Subscription ecommerce is when customers receive the same products on a repeat purchase basis and it can include everyday items. If companies want customers to repeat purchases from stores, they need to ensure the quality of the products they offer and great user experience. Starting from website design to customer service. By developing a great and unique customer experience it will help to accelerate both growth and profit. A great example is P&G (Gillette on Demand) who launched a new subscription business. 

Also, an important part of the subscription is personalization. Customers consider personalized subscription as a reason for continuing to subscribe, so don’t forget about that.

8. Mobile Shopping Is Growing

Mobile shopping is for sure growing. Researches proved that since 2016, sales made via mobile devices increased by 15%. So if you think smart, now would be the right time to optimize and improve your site for mobile shoppers. 

If you improve ecommerce experience for mobile customers you will open a whole new door with a lot of opportunities. Especially because trust in online shopping is increasing, and consumers feel more comfortable shopping on mobile devices than before.

Also, statistics from Statista said that by the end of 2021, 73% of ecommerce sales will take place on a mobile device. So you can see that mobile ecommerce is highly important to retailers who decide to provide online stores.

Mobile ecommerce trends statistics

Picture 4. Mobile ecommerce statistics

9. Omnichannel Shopping

Omnichannel means being present at any moment to help your customers. It provides users the freedom of making decisions in a way they want to personalize their profiles, in order to receive targeting information. 

Nowadays 73% of customers are using multiple channels during their shopping journey. For eCommerce omnichannel means to better understand how customer buy products and which channels do they engage with. 

So, make sure you implement this trend and integrate your offline and online attributes into omnichannel shopping to create a better omnichannel customer experience.

Read: Omnichannel Retailing: What Is It and Why Is It Important?

Example of Omnichannel Customer Experience – Paldesk

If you need a powerful Live Chat and Help Desk tool, Paldesk is great for that. This software helps you improve your customer service through all channels of communication in the most effective way. Channels that are included are Web chat, Mobile Applications (SDK), WordPress, Facebook, Twitter, Viber, Email, Drupal, and Slack. Access to inquiries from all of those channels is connected in one appropriate dashboard. Simply, Paldesk provides customers better service together with faster problem solving and selling more products.

10. Augmented Reality (AR) Is a Game-Changer

The last but same important in ecommerce trends is Augmented reality (AR). One of the main concerns that people have when shopping online is the inability to see the product firsthand or try them. That’s why AR is here. Its technology enables online shoppers to better visualize the products that they are interested in.

„AR is filling the most difficult gap to bridge when comparing the shopping experience between brick-and-mortar and online.“ – Ben Froedge, head of content and marketing at Shopify Plus Partners Underwaterpistol

According to PR Newswire, by 2022 over 120,000 stores will be using Augmented Reality (AR) technologies, offering a better buying experience. Retail workers and internet shoppers will drive AR uptake in the industry. So, with the use of AR, customers will be able to better understand their needs.

Also, Ikea launched their AR Catalogue App where customers can see how certain pieces of furniture will fit in their homes.

Final Thoughts

With all the technology advancement nowadays it would a smart thing to keep up with this ecommerce trends for 2019. We hope you will adopt some of them in order to improve the shopping experience and that they will help your business to grow. 

If you have any more questions or thoughts, leave them in the comments!

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Top 10 Ecommerce Trends in 2019 was last modified: August 10th, 2019 by student@paldesk.com
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