Top 10 Customer Service Agent Training Courses

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Ivana Vnučec

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Time and time again, we see evidence that great customer service experiences are critical in customer loyalty and satisfaction. Researches say that 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” In this article, we will talk about courses for service agents.

🚀Read Customer Service Agent Guide for Beginners 🚀

Consequently, customer service training is vital to maintaining excellent customer relations. But not every team has the resources or time to create their own training regime. When hiring new recruits with a range of customer service backgrounds, it can be hard to know if everyone is equipped with similar approaches to customers. Combine this with the ever-expanding presence of global teams, and there’s huge potential for inconsistencies and communication issues.

Luckily, there are many customer service training programs, both on-site and online, that can help you train your team and equip them with necessary customer service skills. There are some of the best courses in the text below.

Customer service agent training courses

Picture 1. Customer service agent training courses 

1. ALISON

ALISON is a self-proclaimed global online learning community, with over seven million students worldwide. The organization provides free learning content through paid advertisement. Also, it provides paid certificate options for interested students.

The course, Customer Service Training, “introduces the basic concepts of customer service and dives into effective customer service techniques and practices.” It promises to benefit anyone who deals directly with customers – from customer service agents to hospitality managers. This course doesn’t have video or audio components. It requires students to receive an 80% or above on each assessment. Some more characteristics are:

Cost: Free
Duration: 1-2 hours
Audience: Beginner
Delivery: Online eligible for certification

2. EdX and Kyoto University

Another Internet-based learning platform with an academic edge is edX. In the recommended course presented by the University of Kyoto, students will delve into several academic disciplines. They include anthropology, sociology, and philosophy. It helps customers to understand customer service as a cultural phenomenon that teams can consciously manipulate to their advantage.

The course, Culture of Service: New Perspective on Customer Service Relation, includes video lectures and discussion board forums. The course offers an opportunity to use to course material to study independently. Also, you can sign up to be notified about the next enrollment date in order to take the class in real time with other global students. Some characteristics are:

Cost: Free
Duration: 2-3 hours a week for 8 weeks
Audience: All levels
Delivery: Online

3. GlobalMindset – Latitude Learning

The course by eLearning company, GlobalMindset, is offered through Latitude Learning.

It is the self-proclaimed, “first completely open on-line e-Learning community where any person or organization can share, sell, or acquire learning and knowledge.” Clients rely on their software and consulting to help them optimize channel performance. It improves the effectiveness of their training and certification programs.

With a 4.5 out of 5-star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features. It also actives feedback that can help students obtain top-notch customer relationship management skills.

Some characteristics are:

Cost: Free
Duration: 1 hour
Audience: Beginners
Delivery: Online

4. Vision2Learn

The course, Customer Service, while free, isn’t for the absolute beginner. Success in Customer Service by Vision2Learn, an online education platform, will earn you a Level 2 Certificate in Customer Service.

This course is longer than your typical, free customer service training course. Each unit contains assessments that require you to demonstrate your knowledge as it pertains to each subject area. Perfect for a mid-level customer service agent who needs to improve their skills.

Characteristics are:

Cost: Free
Duration: 9 or 11 weeks
Audience: Intermediate to advance
Delivery: Online brush up on a few key concepts

5. Lynda

Lynda.com is an award-winning online education and training platform that focuses on computer, software, and business-related skills. A membership with Lynda.com gives you access to thousands of courses that help you and your staff obtain a vast array of skills.

In particular, the course Innovative Customer Service Techniques is delivered by thought leader and customer service expert Jeff Toister. It focuses on “thinking outside of the box.” In other words, it teaches how innovative companies maintain healthy customer relations in new ways.

Cost: Free with Lynda.com trial
Duration: 45 minutes
Audience: All levels
Delivery: Online

6. BLR Training Today

BLR Training Today offers online education programs for both supervisors and employees in a comprehensive training library. It provides a range of workplace topics such as environmental compliance and project management. Also, BLR Training Today addresses a diverse set of needs for a large number of different service industries.

The Training Today library also allows supervisors to monitor employee progress on courses and to print out certificate awards. For those interested, Training Today offers a free trial.

Some more characteristics are:

Cost: Free with trial
Duration: Each course within 30 minutes
Audience: All levels

7. The Basics by The Training Bank

The free course, Customer Service: The Basics, is developed by the Canadian-based, international training firm The Training Bank. It is a great refresher or starting point for new teams. Although only an hour in length, the free customer service training course includes an interactive video portion. There is also a 38-page study guide to help walk you through the four comprehensive modules.

If you enjoy their free course, you can train with The Training Bank further utilizing their certificate-level training program, Maximizing the Customer Experience. This upper-level course offers additional value in the form of a study guide and a personal action plan. In other words, a great package for agents who want to take their customer service skills to the next level.

Related: Dealing with Rude Customers in Online Support

Cost: Free with trial
Duration: 1 hour
Audience: Beginners
Delivery: Online

8. Customer Service 101 by Universal Class

Universal Class is a paid online learning platform that features a large array of learning course. Accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), Universal Class may be the right choice for a company looking for official credentials to back their course up.

The Customer Service 101 course focuses on creating a great customer service culture rather than just a good one. Furthermore, it focuses on exceeding customer expectations to inspire loyalty. The course contains 15 lessons as well as instructor feedback and smartphone compatibility.

More information:

Cost: $50-$75
Duration: 6 months
Audience: Beginners
Delivery: Online

9. Online Customer Service Training by Sales Training International

Although Online Customer Service Training isn’t free, it may be worth the investment. Considering the tuition that gets you to access to ten different courses, ranging from Telephone Etiquette to Stress Control, it might be a good deal.

Customer service supervisors and trainers can also get access to free training materials by completing the training courses themselves with passing scores. However, agents can take the courses directly online if your supervisors have their hands full with other, more pressing matters.

Cost: $150
Duration: 10-15 hours
Audience: All levels
Delivery: Online

10. Customer Service and Strategies Training by SkillPath

Corporate Strategies by SkillPath provides seminars, workshops, and conferences for those seeking professional development. With on-site and online options, Corporate Strategies can teach your employees both hard and soft skills. It will help them to develop their professional presence within your organization.

In Customer Service Training, the on-site course, Corporate Strategies describes customer service as, “a unique combination of skills, techniques, and methods that the most dramatically successful customer service operations all share.”

Technical characteristics are:

Cost: $199+
Audience: All levels
Delivery: Online and on-site

Conclusion

Whether your budget is big or small, or whether you have an hour or six months, you need to pay attention to your customer service. Customer service is something that can diverse you from competitors. Since having a customer is crucial for every business, it is needed to invest in improving customer service. Luckily, there is a lot of choices. The only question is which way of education will you choose.

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Top 10 Customer Service Agent Training Courses was last modified: September 19th, 2019 by student@paldesk.com
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