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Core

Ticketing ⓘCreate, manage, respond and resolve tickets.

Working Hours ⓘSet your business hours and a predefined offline message.

Manual Chat Transfer ⓘTransfer chats between multiple agents with ease.

Mobile Application ⓘTalk to visitors and customers, even while you’re on the move.

Widget Customization ⓘCustomize your widget to fit the look and feel of your business.

Mobile SDK ⓘIntegrate Paldesk with your iOS or Android app.

Chat

Predefined Answers ⓘRespond to FAQ questions faster and get more done.

Multiple Channels ⓘConnect multiple social channels and respond to messages from a single dashboard.

Smart Routing ⓘIntelligent routing for incoming conversations.

Emojis ⓘSay more in a conversation with chat emojis.

Notifications ⓘRecieve a notification via e-mail when a new conversation arrives.

Conversation History ⓘView conversation history for all your chats.

Multiple Agent Support ⓘAdd agents to your team.

Agent Group ⓘCreate a custom agent group(s).

Widget

Prechat Question ⓘDefine a question that appears to users before the chat window is opened.

Position Select ⓘSelect the widget position on a website.

Color Select ⓘModify the widget color to fit your brand.

Multiwidget Support ⓘAdd multiple widgets and install them on more than one website.

User Authentication ⓘChoose the method of authentication offered to a user when opening a chat window.

Reporting

Analytics ⓘTrack your agent stats, reports and performance with ease.

Visitor Statistics ⓘStatistics regarding the number of open and closed conversations.

Conversation Reports ⓘReports on the number of conversations solved by a agent.

Filters ⓘFilters by channel, status and user.

Weekly Summary ⓘWeekly summary on the number of groups, agents and conversations by channel.

Application

Mobile Application ⓘChat with visitors and customers on the move. Available on both iOS and Android.

Desktop Application ⓘChat with visitors and customers from your desktop.

Web Application ⓘChat with visitors and customers over the default web application.

Integrations

Zapier ⓘConnect over 1000+ apps by integrating Zapier with Paldesk.

Slack ⓘReply to customer conversations directly from Slack.

MailChimp ⓘDrive all your emails from MailChimp into Paldesk.

HubSpot ⓘAutomatically push leads from HubSpot into Paldesk.

WordPress ⓘTalk in real time with visitors to your WordPress website.

Joomla ⓘTalk in real time with visitors to your Joomla website.

Prestashop ⓘIncrease e-commerce sales on your Prestashop website.

Magento ⓘIncrease e-commerce sales on your Magento website.

Drupal ⓘChat in real time with visitors to your Drupal website.

API ⓘAdditional API integrations.

Channels

Facebook ⓘConnect Facebook with Paldesk, respond to messages from inside the application.

Twitter ⓘConnect Twitter with Paldesk, respond to messages from inside the application.

Mail ⓘConnect Mail with Paldesk, respond to messages from inside the application.

Other

Langugage ⓘAvailable localizations for the Paldesk widget.

Branding ⓘAdd or remove brand elements from the chat widget.

24/7 Support ⓘThe level of support offered by Paldesk to your business.

User Identification ⓘMultiple different methods for authenticating your clients with Paldesk.

Knowledge Base ⓘCreate a knowledge base relating to your product or service.

GDPR ⓘGDPR compliance actions.

Cloud ⓘCloud storage for all your conversations and data.

Coming Soon

Visitor Tracking ⓘTrack your website visitors and convert them into customers.

Audio/Video ⓘVideo or audio chat with visitors on your website.

Chatbot ⓘDeploy a chatbot when you’re offline and never leave a question unanswered.

Free

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M

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Limited

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Limited

Limited

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Single lang.

M

Basic

External

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1gb

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Custom

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Multilanguage

Multibranded

Dedicated

Customizable

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Pricing was last modified: December 12th, 2018 by Suzana Rendulic
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