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Channels Management

Chat ChannelSet up several channels for different groups of agents

ChatbotCreate a chatbot to answer questions while you're offline.

Chat DepartmentsSet up different departments (e.g. Sales, Support) your customers can contact.

MailConnect Paldesk to your e-mail account.

FacebookConnect Paldesk to your Facebook page, answer chats in real time.

TelegramConnect Paldesk to Telegram.

External ChannelsConnect Paldesk to external channels like your phone, Skype, Instagram etc.

Ticket Management

Create TicketCreate a new ticket.

Filters Ticket SearchSearch through tickets based on different categories.

Send TranscriptSend the customer a transcript of your conversation.

Reassigned TicketLet agents reassign tickets to each other or to other groups.

TagsAdd tags to your tickets to help track issues and requests.

ProductsCreate and add product tags to your tickets to help track issues and requests.

AreaCreate area tags to your tickets to help track issues and requests.

NotesAdd notes to your tickets to gather additional information about your customers.

Ticket Activity StatusManage your tickets by changing their status (e.g. from close to open).

Conversation Management

Predefined AnswersCreate canned responses to most frequently asked questions.

Live TranslateTranslate conversations and answer in real time.

Multiple Conversations HistoryBrowse your contact's conversation history.

Private or Public ConversationsMake interactions private and visible to a limited number of people.

Forward ConversationForward a live conversation to another agent.

Send Transcript of ConversationSend the customer a transcript of your conversation.

Close with StatusAdd a Tooltip Text

Conversation FeedbackLet customers rate their interactions via chat.

Agent Management

Add AgentAdd a new agent to your team.

Deactivate AgentDeactivate an agent's account.

Change Agent RoleChange an agent's role to admin and vice versa.

Manipulate with Agent StatusAdd a Tooltip Text

Add Group AgentCreate a new group of agents.

Collision DetectionEnsure each interaction is managed by one agent only.

In-app MessengerInternal chat for agents to interact with each other.

Routing Types for GroupsManage how conversations are assigned to agents.

SignatureAdd a custom signature to your conversations.

Agent Public ProfileEdit your agent's public profile (what customers see).

Agent Private ProfileEdit your agent's private profile (what agents see).

Agent NotificationsDetermine if and how your agents will be notified of pending interactions.

User Management

Blacklist (block contact)Give your agents the option to block a contact if necessary.

Duplicate ContactDuplicate a contact and edit their details.

Merge ContactsMerge customer accounts.

Delete ContactRemove a contact.

Export Contact DataExport contact data into an Excel file.

Delete Contact DataDelete contact data.

Anonymize ContactTurn a contact into an anonymous visitor.

Create ContactCreate a new contact and edit their information.

Customization

Hide Paldesk LogoRemove the Paldesk logo from your widget.

Hide Paldesk Logo on Easy Pop-upAdd a Tooltip Text

Hide Paldesk Logo on Feedback FormRemove the Paldesk logo from your feedback form.

Multilanguage Live ChatCreate chat widgets for different languages.

Trigger NotificationDetermine when your widget appears on the screen.

Working HoursSet your working hours and generate an offline message.

AttachmentsLet customers send attachments through chat.

Widget Visual CustomizationCustomize your widget to reflect your brand.

Client Authentication TypesGive customers the option to leave contact information or proceed as guests.

Agent VisibilityDecide if and how your agents will be visible within the chat window.

Change MessagesModify the chat's welcome message.

Company Avatar, Name and EmailDefine how your company's avatar, name and e-mail are displayed.

Company TimezoneSet your company's default time zone.

NotificationsDefine which e-mail notifications will be sent to your team.

Conversation StatusSet a special status or tag you can use to mark your live conversations.

Analytics & Reporting

Feedback Forms ReportView and analyze your customers' feedback.

Visitor OverviewTrack how visitors move through your website and analyze data.

Team ReportsView and export your team's performance statistics .

Live StatisticsMonitor your team's activity during a certain period.

Agent ReportsView and analyze each agent's performance.

Application

Android SDKIntegrate Paldesk into your native Android app with just a few lines of code.

iOS SDKIntegrate Paldesk into your native iOS app with just a few lines of code.

Easy Pop-upCreate and modify a simple pop up window.

Feedback FormCreate a feedback window.

Mobile AppPaldesk is now available as a mobile app for iOS and Android.

Developer API KeyManage your developer API key.

Desktop App for WindowsPaldesk is available as a desktop app for Windows.

Desktop App for UnixPaldesk is available as a desktop app for Unix.

Integrations

Slack Agent AssistantReply to customers directly from Slack.

ZapierIntegrate Paldesk with Zapier and connect to 1000+ apps.

JIRAIntegrate Paldesk with JIRA project management software.

WordPressConnect Paldesk to your WordPress website and reply to chats in real time.

JoomlaConnect Paldesk to your Joomla website and reply to chats in real time.

DrupalConnect Paldesk to your Drupal website and reply to chats in real time.

PrestashopConnect Paldesk to your Prestashop website to boost sales.

MagentoConnect Paldesk to your Magento website to boost sales.

SquarespaceConnect Paldesk to your Squarespace website and reply to chats in real time.

WixConnect Paldesk to your Wix website and reply to chats in real time.

Product Support

Knowledge BaseCreate important articles related to your product or service.

Dedicated Customer Success ManangerGet a personal Paldesk assistant to help you navigate the app and other issues.

Product OnboardingAccess our additional support materials, demos etc.

24/7 SupportGet 24/7 support for the app and other issues.

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Pricing was last modified: November 18th, 2019 by Suzana