Full customer experience. One Dashboard.

Chat ChannelⓘSet up several channels for different groups of agents

ChatbotⓘCreate a chatbot to answer questions while you're offline.

Chat DepartmentsⓘSet up different departments (e.g. Sales, Support) your customers can contact.

MailⓘConnect Paldesk to your e-mail account.

FacebookⓘConnect Paldesk to your Facebook page, answer chats in real time.

TelegramⓘConnect Paldesk to Telegram.

External ChannelsⓘConnect Paldesk to external channels like your phone, Skype, Instagram etc.

Create TicketⓘCreate a new ticket.

Filters Ticket SearchⓘSearch through tickets based on different categories.

Send TranscriptⓘSend the customer a transcript of your conversation.

Reassigned TicketⓘLet agents reassign tickets to each other or to other groups.

TagsⓘAdd tags to your tickets to help track issues and requests.

ProductsⓘCreate and add product tags to your tickets to help track issues and requests.

AreaⓘCreate area tags to your tickets to help track issues and requests.

NotesⓘAdd notes to your tickets to gather additional information about your customers.

Ticket Activity StatusⓘManage your tickets by changing their status (e.g. from close to open).

Predefined AnswersⓘCreate canned responses to most frequently asked questions.

Live TranslateⓘTranslate conversations and answer in real time.

Multiple Conversations HistoryⓘBrowse your contact's conversation history.

Private or Public ConversationsⓘMake interactions private and visible to a limited number of people.

Forward ConversationⓘForward a live conversation to another agent.

Send Transcript of ConversationⓘSend the customer a transcript of your conversation.

Close with StatusⓘAdd a Tooltip Text

Conversation FeedbackⓘLet customers rate their interactions via chat.

Add AgentⓘAdd a new agent to your team.

Deactivate AgentⓘDeactivate an agent's account.

Change Agent RoleⓘChange an agent's role to admin and vice versa.

Manipulate with Agent StatusⓘAdd a Tooltip Text

Add Group AgentⓘCreate a new group of agents.

Collision DetectionⓘEnsure each interaction is managed by one agent only.

In-app MessengerⓘInternal chat for agents to interact with each other.

Routing Types for GroupsⓘManage how conversations are assigned to agents.

SignatureⓘAdd a custom signature to your conversations.

Agent Public ProfileⓘEdit your agent's public profile (what customers see).

Agent Private ProfileⓘEdit your agent's private profile (what agents see).

Agent NotificationsⓘDetermine if and how your agents will be notified of pending interactions.

Blacklist (block contact)ⓘGive your agents the option to block a contact if necessary.

Duplicate ContactⓘDuplicate a contact and edit their details.

Merge ContactsⓘMerge customer accounts.

Delete ContactⓘRemove a contact.

Export Contact DataⓘExport contact data into an Excel file.

Delete Contact DataⓘDelete contact data.

Anonymize ContactⓘTurn a contact into an anonymous visitor.

Create ContactⓘCreate a new contact and edit their information.

Knowledge base in chat widgetⓘGive your customers the option to quickly access your support articles.

Hide Paldesk LogoⓘRemove the Paldesk logo from your widget.

Hide Paldesk Logo on Easy Pop-upⓘAdd a Tooltip Text

Hide Paldesk Logo on Feedback FormⓘRemove the Paldesk logo from your feedback form.

Multilanguage Live ChatⓘCreate chat widgets for different languages.

Trigger NotificationⓘDetermine when your widget appears on the screen.

Working HoursⓘSet your working hours and generate an offline message.

AttachmentsⓘLet customers send attachments through chat.

Widget Visual CustomizationⓘCustomize your widget to reflect your brand.

Client Authentication TypesⓘGive customers the option to leave contact information or proceed as guests.

Agent VisibilityⓘDecide if and how your agents will be visible within the chat window.

Change MessagesⓘModify the chat's welcome message.

Company Avatar, Name and EmailⓘDefine how your company's avatar, name and e-mail are displayed.

Company TimezoneⓘSet your company's default time zone.

NotificationsⓘDefine which e-mail notifications will be sent to your team.

Feedback Forms ReportⓘView and analyze your customers' feedback.

Visitor OverviewⓘTrack how visitors move through your website and analyze data.

Team ReportsⓘView and export your team's performance statistics .

Live StatisticsⓘMonitor your team's activity during a certain period.

Agent ReportsⓘView and analyze each agent's performance.

Android SDKⓘIntegrate Paldesk into your native Android app with just a few lines of code.

iOS SDKⓘIntegrate Paldesk into your native iOS app with just a few lines of code.

Easy Pop-upⓘCreate and modify a simple pop up window.

Feedback FormⓘCreate a feedback window.

Mobile AppⓘPaldesk is now available as a mobile app for iOS and Android.

Developer API KeyⓘManage your developer API key.

Desktop App for WindowsⓘPaldesk is available as a desktop app for Windows.

Desktop App for UnixⓘPaldesk is available as a desktop app for Unix.

ViberⓘCreate a Viber integration and give your customers the option to reach out directly from their phone.

WhatsAppⓘGive your customers the option to reach your team directly from their phones

Slack Agent AssistantⓘReply to customers directly from Slack.

ZapierⓘIntegrate Paldesk with Zapier and connect to 1000+ apps.

JIRAⓘIntegrate Paldesk with JIRA project management software.

WordPressⓘConnect Paldesk to your WordPress website and reply to chats in real time.

JoomlaⓘConnect Paldesk to your Joomla website and reply to chats in real time.

DrupalⓘConnect Paldesk to your Drupal website and reply to chats in real time.

PrestashopⓘConnect Paldesk to your Prestashop website to boost sales.

MagentoⓘConnect Paldesk to your Magento website to boost sales.

SquarespaceⓘConnect Paldesk to your Squarespace website and reply to chats in real time.

WixⓘConnect Paldesk to your Wix website and reply to chats in real time.

Knowledge BaseⓘCreate important articles related to your product or service.

Dedicated Customer Success ManangerⓘGet a personal Paldesk assistant to help you navigate the app and other issues.

Product OnboardingⓘAccess our additional support materials, demos etc.

1

5

Unlimited

Unlimited

15

100

1 Category