Online Customer Service Jobs: The Ultimate Guide for Remote Agents

Mirjana author

Mirjana Rajčić

Chief Business Officer

Do you love helping people through online customer service? Do you prefer customer support over sales? Do you have excellent communication skills and wants to work from home job with consistent hours, but don’t want to talk on the phone? Online customer service jobs are one possibility if you don’t have a quiet workspace and you want to work in the customer service industry.

As more customers go to the internet for help, customer service chat jobs are increasing in popularity. In recent years, you have probably seen more brands you use regularly offer customer support through live chat or omnichannel platform such as Paldesk.

Now is your chance to help other companies as a customer support chat agent.

What are Online Customer Service Jobs?

Online customer service jobs can be defined as activities between service and customer. Customer service is a service which brings a specific value to the customer and satisfies his requests and needs. It continually needs boost and improvements.

Service is usually an application, product, or service offered in need of continuous improvement. Now, when we defined what online customer service jobs are, it will be explained which jobs are online customer service jobs. Don’t worry; there won’t be any more boring definitions.

There is a significant difference that we have to mention. Online customer service jobs involve interaction over PC or mobile phone. Excellent customer service jobs were all performed in face-to-face communication. So, if you are interested in landing a virtual customer service job, the choice is big between them. Some of the most popular are online customer service representative, online customer support representative, and also online call center representative.

While the online call center representative represents contacting not only current customers, it also includes contacting potential and former customers. The difference is that customer support and service only approaches current users and users that already bought their product.

Related: 6 Essential Characteristics of a Great Support Agent

Qualifications for Online Customer Service Jobs

The qualification requirements for online customer service jobs are usually less harsh than other jobs, but not everybody can get a customer service job.

You still need to meet some of these basic requirements:

  • Minimal typos and clear communication with customers
  • Multitasking – Handle multiple conversations from different channels at once
  • Friendly, professional and positive attitude
  • Self-discipline to work from home or other location

Some organizations may require a minimum of two years of previous customer service experience before you can qualify for these positions.

Also, maybe you will be required to work full-time and also be available during nights and weekends. Companies know that excellent customer service is most important when it comes to omnichannel customer experience, so they offer to their customers 24/7 online support. There are many part-time positions with flexible hours available too.

Who Can Work Online Chat Jobs?

Online chat jobs can be a fantastic work-from-home opportunity for the following entrepreneurs:

  • Students
  • Pensioners
  • Parents of small children
  • People who don’t have a private workspace
  • People who don’t want to talk on the phone

These online customer service jobs are becoming more common as people prefer the real-time communication of chat to a phone call. The home office requirements are more tolerant of online chat jobs because you don’t need a quiet, distraction-free work atmosphere.

online cstomer service jobs - annual mean wage chart

Picture 1. The annual wage of customer service representatives

Online Customer Service Jobs From Home

Today, there are many opportunities to find an online customer service job. We have prepared for you some of the most outstanding online customer service jobs. Have in mind that some of the companies may require you to have a college degree or previous customer service experience to qualify for certain positions. Also, companies might demand you to live within driving distance of their local office for routine office visits.

1. Virtual Customer Care Professional

Applying for this job, you will need a list of specific skills and minimum requirements:

  • Proven success in customer service and consultative sales environment (two years+)
  • Passion for building customer loyalty through exceptional listening and consultative relationship building
  • Strong written and verbal communication
  • Integrity to manage sensitive customer information
  • Passion for consultative sales, recommending products or solutions tailored to each customer
  • Resilience needed to maintain a steady stream of customer calls efficiently
  • Ability to adapt communication style to a wide variety of personalities and situations
  • Commitment to implementing feedback as a means o achieving individual and team performance goals
  • Technical savvy to multi-task and navigate through multiple Windows-based applications
  • Timeliness and reliability

2. Front Desk/Customer Service

This is an exciting job if you are looking something specific in online customer service. Here are the required skills and areas of expertise:

  • Multi-line phone or chat systems
  • Excellent interpersonal communication skills
  • Above average customer service skills
  • Setting appointments and maintaining schedules
  • Computer literacy in word processing
  • Multitasking and strong organizational skills
  • Ability to work well under pressure
  • Self-motivated and self-directed
  • Excellent written and verbal communication skills
  • Fluent in Google Drive and other applications

Related: Remote Work Tips and Tricks

3. Customer Service Representative

This is one of the most familiar jobs in online customer service. Here s the list of some entry requirements:

  • High school diploma or equivalent and three years of office/customer service related experience.
  • Knowledge of general billing and collections systems
  • Ability to multi-task in a fast-paced environment
  • Proficient communication, analytical/decision making, and human relation skills
  • Knowledge of standard office procedures and tools

4. Online Chat Agent

Here are critical success factors to get this role:

  • Ability to work independently in a fast-paced call center environment
  • Customer-centric demeanor
  • Critical thinking, problem-solving, and research skills a must
  • Working technical knowledge of current protocols, operating systems, and standards
  • Must be able to adapt to every type of customer regardless of the computer skills they possess.
  • Communication through multiple channels

Where to Find the Best Online Customer Service Jobs?

Nowadays, you can find a lot of companies that are offering online customer service jobs such as online chat agent. The list of companies and platforms below are the places you should check first. Maybe some of the companies might not be hiring at the moment, but you should check back regularly. Good luck!

1. Fiverr

This is a fantastic platform for online customer service jobs where you can offer live chat support with the basic gig of $5. Also, you can charge more if someone provides you complex tasks. Post your profile on Fiverr and start earning!

2. Capital Typing

Capital Typing platform hires online customer service support representatives. They also offer transcription services and translation services that you might shine at too.

3. Arise

Arise employs online chat representatives for various Fortune 500 brands from the United States, United Kingdom, and Canada. You can start chatting with customers in five days from your application date, and you can set your working schedule. This is an excellent platform with the opportunity to work remotely.

Some online customer service jobs seem “too good to be true” but Arise is an established company with legit opportunities.

Related: Remote Work Tips and Tricks

4. Fancy Hands

One of the great places to try your hand is Fancy Hands, which specializes in 20-minute microtasks. This platform is mostly a one-time gig, you will want to analyze one of the other suggestions for consistent work, but you might be able to chat online or email on behalf of your client to solve their problem.

5. FlexJobs

With FlexJobs, you can search for part-time or full-time jobs, depends on what are your preferences. Some positions are entirely remote, while others might require working from the company office one time a week.

On FelxJobs, you will have to pay a small subscription fee to view the full job postings, but it can be meriting the small investment if you can connect with large companies and achieve great opportunity for yourself.

6. Indeed

Indeed is one of the giant online job boards. In their search bar, you can find available jobs positions such as “online chat jobs” or “online chat support.” Your search results will populate with local and national companies that need remote online chat agents.

7.LiveWorld

For social media and messaging customer support, you should have in mind platform LiveWorld. You can work part-time and get involved with conversations that are not including sales activities.  You can respond to social media comments or answer questions through online live chat or messaging apps. If you enjoy having a conversation while helping people throuh social medial, LiveWorld can be a great choice for you.

5 Benefits from Online Customer Service Jobs

1. Possibility to work from home

With the improvement of technology, some jobs are changing a lot in recent years. Online customer service jobs also have vast improvement. Technology is virtually connecting distant places and enables people to be anywhere regardless of location. According to the Bureau of Labor Statistics in 2015, 23 percent of employees reported doing some of their work remotely. It’s essential to notice that this percentage is for all American employees regardless of their industry or occupancy.

Virtual customer service jobs remote average

Picture 2. The rise of the remote work

From this report, we can see that remote work from home grows every year. The most significant impact is happening in virtual customer service jobs because of the ease of linking these jobs with the company. A study by PGI reports that the remote work lowers stress levels, even 82% of telecommuters agreed with this statement. Moreover, 80% said that they experienced higher morale when working from home.

2. Market

Parallel with the growth of telecommunication providers, demands employees has also risen. It is expected that by the end of 2026 there will be 136,300 customer service representatives. Today, it’s possible to work as a representative almost in every industry. Most of the agents work in a telephone call center, credit and insurance agencies, banks, and retail stores.

BLS projects that by the end of 2026, call centers will employee 36% more representatives than they do now. This will open a lot of new job opportunities, increasing overall demand. Most customer service representatives are employed in Business Support Services – around 290,010 of them.

Following those numbers, we have:

Agencies, Brokerages and Insurance activities (150,640),
Insurance Carriers (139,460)
Employment Services (120,920)
• Depository Credit Intermediation (119,490)

The market for customer service representatives is enormous. Therefore, there’s a lot of space for new employees who are interested in this kind of job.

3. Money

Money plays a crucial role when looking for employment. One of the reasons you’d want to work this job because it is it’s a big market. Also, annual income varies a lot.

According to BLS, it varies and can be anywhere between $20,000 and $50,000 annual income. That means there are a lot of opportunities for people who are willing to work hard. We wanted to provide more about yearly revenues and industries where customer representatives work.

Let’s look at the top 5 Industries that offer the highest annual mean income:

Postal Service ($58,600)
Natural Gas Distribution ($55,010)
Aerospace Product and Parts Manufacturing ($53,610)
Motor Vehicle Manufacturing ($49,700)
Rail Transportation ($49,380)

Let’s compare this with the annual mean wage is distributing in the United States.

Most of the well-paying jobs are concentrated on the east and west coast, giving a decent overview of the most prominent places and states to find this kind of job.

We are sure this will influence your decision. From the picture, you can see that you would benefit the most by working for companies in three states. Those are California, Alaska, and Washington.

So, the time is now to start searching!

4. Customer retention

With the growth of digital trends, organization’s websites are becoming a must-have in businesses. Therefore, it will surely remain like that, and the importance will grow. Websites are much more interactive, user-friendly, and very simple to use. That is the right approach to customers. Most people use the internet for every kind of problems. Every product/service should have virtual customer service on a brand’s web site. They are one of the most valuable metrics in customer experience measurement.

Live chat could be one of the most popular services for virtual customer service. It seems like live chat is trendy in customer support. Also, customers love the way they resolve their problems. Phone calls are every day more and more inferior to conversations. The advantage of live chat is the possibility to handle more than one customer in time. That is impossible using phone calls.

Providing customer service on websites also brings value to the brand itself. According to all standards and rules, more site visitors are better for the brand itself. That’s the way to gain good customer experience and when organization once achieves good customer experience, then comes to keep it. Supports offer to customers survey and reviews. The goal is to encourage the customers on some suggestions to their friend to gain new customers.

5. Productivity

Productivity is something every job is based on.

All strategies are all about as more significant productivity as possible. Due to lots of flexibilities, productivity is at a high level in online customer service. It’s possible to work from home, and it includes flexible working hours, predefined goals, and a lot of other factors. Also, the rate of productivity is high because of the ability to handle more people at once.

Conducting lots of interactions makes employees busy, so they don’t get bored. So, once when an agent feels free time, the productivity falls. Then, it’s hard to get back in the right rhythm of the work. Through constant work agent’s time passes faster and makes the job more enjoyable.

Why Does Every Business Need Online Customer Service Jobs?

To sum up, online customer service jobs are more and more popular every day. Providing support to the customers via internet brings the greatest value for the brand. Also, it brings new customers if the support is truly efficient and requires good skills.

Five biggest benefits of virtual customer service jobs are the possibility to work from home and flexibility in terms of working time. Huge market and potential big revenues is a great opportunity for new employees. Furthermore, there is customer retention through the establishment of a good relationship with the customer and big productivity in this kind of job.

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Online Customer Service Jobs: The Ultimate Guide for Remote Agents was last modified: July 19th, 2019 by admin
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