WordPress installation guide

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Be available to your customers by using Paldesk Live Chat widget to provide better customer service with a native WordPress integration.

Our live chat & helpdesk plugin for WordPress allows you to talk to your customers in real time. Find out how in our installation guide.

How to install Paldesk on a WordPress website?

There are two ways to do it. You can do it automatically or manually via a plugin website.

Automatic installation

For an automatic installation through WordPress, you should follow these steps.

Step 1: In the administration section of your WordPress site, click on the ‘Plugins’ tab in the left panel, then click ‘Add New’. Search for ‘Paldesk – Live Chat & Helpdesk’.

'Plugins' tab in administration section of your WordPress site

Step 2: You should see the plugin in the list. All you should do is click ‘Install now’ button. When installation finishes, click ‘Activate’.

Paldesk plugin shown in search results

Step 3: After activation, ‘Paldesk’ will show up in the left-hand menu in your WordPress admin section.

Step 4: To fill API key field, go to Paldesk app, choose ‘Administration’. Under ‘Embeddable elements’ select ‘Website Widget’.

Step 5: Click on ‘Install’ and go to the bottom of the page and copy the given API key.

Entering API key from Paldesk

Step 6: Return to WordPress clipboard and paste API key. After changes, press ‘Save’. The Widget will now appear on all pages on your WordPress site.

That’s it. You’re done.

Manual installation

There are few cases when the manual installation of a WordPress plugin is appropriate. For example, if you wish to control the placement and the process of installing a WordPress plugin or if your server does not permit automatic installation of a WordPress Plugin.

To install a ‘Paldesk – Live Chat & Helpdesk’ plugin manually, you should follow these steps:

Step 1: Download Paldesk plugin from WordPress.org plugin to your desktop.

Paldesk plugin on WordPress.org

Step 2: Under Plugins, select ‘Add new’, click Upload Plugin’ and put your previously downloaded folder here.

Add new section in 'Plugins' tab in navigation bar for uploading Paldesk plugin

Step 3: After you’ve chosen the file, press ‘Install Now’ then ‘Activate Plugin’.

Installation of Paldesk plugin

Step 4: You’re done! Your plugin is activated.

Remember, if you encounter any problem, contact us or chat with us live.

That’s it! Enjoy Paldesk!

WordPress installation guide was last modified: March 26th, 2019 by student@paldesk.com
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