WordPress installation guide

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Talk to your customers through Paldesk Live Chat and provide premium customer service with a native WordPress integration.

Our live chat & helpdesk plugin for WordPress allows you to talk to your customers in real time. Find out how to set it up below!

How to install Paldesk on a WordPress website?

First thing’s first – make sure to create a Paldesk account here. Once you have done that, proceed with an automatic or a manual installation.

Automatic installation

For automatic installation, please follow these steps.

Step 1: In the administration section of your WordPress site, click on the Plugins tab in the left panel, then click Add New. Search for Paldesk – Live Chat & Helpdesk.

'Plugins' tab in administration section of your WordPress site

Step 2: You should see the plugin in the list. Click on the Install now button. Once the installation is complete, click Activate.

Paldesk plugin shown in search results

Step 3: After activation, ‘Paldesk’ will show up in the left-hand menu in your WordPress admin section.

Step 4: To fill API Key fields, go back to the Paldesk app. Go to Administration > Embeddable elements and select the element you need: Website Widget, Easy Popup and/or Feedback.

Step 5: Go to the Install tab, scroll to the bottom of the page and copy the given API key.

Find the API key in the Paldesk app

Step 6: Return to WordPress clipboard and paste API key. After changes, press ‘Save’. The Widget will now appear on all pages on your WordPress site.

Paste the API key in following fields

That’s it. You’re done!

 

Manual installation

There are a few cases when the manual installation of a WordPress plugin is appropriate. For example, if you wish to control the placement and the process of installing a WordPress plugin or if your server does not permit automatic installation of a WordPress Plugin.

To install a Paldesk – Live Chat & Helpdesk plugin manually, you should follow these steps:

Step 1: Download Paldesk plugin from WordPress.org marketplace to your desktop.

Paldesk plugin on WordPress.org

Step 2: Under Plugins, select Add new, click Upload Plugin and put your previously downloaded folder here.

Add new section in 'Plugins' tab in navigation bar for uploading Paldesk plugin

Step 3: After you’ve chosen the file, select Install Now and then Activate Plugin.

Installation of Paldesk plugin

Step 4: To fill API Key fields, go back to the Paldesk app. Go to Administration > Embeddable elements and select the element you need: Website Widget, Easy Popup and/or Feedback.

Step 5: Click to the Install tab, scroll to the bottom of the page and copy the given API key.

Find the API key in the Paldesk app

Step 6: Return to WordPress clipboard and paste the API key.  Save changes and the widget will appear on all pages of your WordPress site!

Paste the API key in following fields

Remember, if you encounter any problems, contact us or chat with us live.

That’s it! Enjoy Paldesk!

WordPress installation guide was last modified: November 28th, 2019 by student@paldesk.com
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