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Widget Customization

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Paldesk offers you a number of great widget customization options. Make sure to customize your chat widget to reflect your brand and boost your overall customer experience. Learn more about your widget customization options below!

Where can I customize my widget?

Step 1: Go to Administration > Embeddable elements > Website Widget.

Entering Website Widget under Administration

Image 1. Chat widget configuration in Paldesk 

Please note the widget name will be visible to your visitors, so make sure it’s related to your business (e.g. Paldesk Support)

What can be customized?

Your widget administration gives you a number of customization options. For example, you can edit colors, position, icon shape or image, global message or icon text.

Additionally, you can also edit your default client authentication type, add channels, triggers, enable agent avatars, chat transcripts, etc.

While you can add channels like chat, email or Facebook to your account in general (Administration > Channels), you can also link them to your chat widget. To add channel icons to your widget, proceed to the next step.

Step 2:  Open the Channels tab in your website widget administration, add channels and save changes.

Adding channels to your widget

Image 2. Here you can add channels to your chat widget 

Next, you can set the default language, enable agent avatars, chat transcripts, links, remove Paldesk logo (if you’re on our Rising Star plan), and many other amazing options. To do that, move on to the next step.

Step 3: Set up additional options in the Features tab:

Widget features tab

Image 3. Additional features you can enable in your chat widget administration

Once you’ve set up your website widget, save changes and install it on your website according to the installation instructions in your Installation tab. The installed widget will reflect the configuration in your Paldesk admin panel. Here’s what the widget can look like:

This is how widget will look like on your webpage

Image 4. Paldesk chat widget on a website 

This concludes the overview of our widget customization options. We offer numerous chat widget customization options, and they can all easily be modified in the same place.

However, should you come across any issues, you can chat with us live at paldesk.com or send us an email to support@paldesk.com. As always, we’ll be more than happy to help!

Widget Customization was last modified: April 15th, 2021 by Milica Vujasin
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