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A weekly summary is a weekly review of your team’s activity that allows you to easily track your progress and the number of messages you received through different channels. Data will show a number of live chat messages, Facebook messages, email messages, and messages from other channels you may use. A weekly summary is an optional tool that you can easily enable or disable inside the app.

How to set up a Weekly summary?

To get your weekly summary reports follow these simple steps:

Step 1: Go to the Administration > Notifications tab and there click on the Weekly, just like in the picture below:

Image 1: How to set up a weekly summary

Step 2: Click on the toggle switch to enable the weekly summary feature.

Step 3: Add the email address where you would like to receive your weekly reports

Step 4: Click on the Save button. 

And that’s it. You have successfully enabled the weekly summary feature. Once a week you will receive weekly reports about your team in your email inbox that will look like this:

Image 2: How weekly summary looks like in your email inbox

If you don’t want to receive any more weekly summaries, disable that option in your administration settings, following the same steps for enabling it. Here is our short video showing you how to enable or disable the weekly summary feature:

This concludes everything you need to know about the weekly summary feature in our app. Remember, if you come across any issues, feel free to chat with us live on paldesk.com or send us an email to support@paldesk.com. Our customer service team will be more than happy to help!