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Visitor overview

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Visitor Overview provides you with information about people who visited your website over a certain period of time. It provides you with segmented data based on country of origin, browser and device, as well as the total number of visitors on your site. This tool can help you plan your sales and marketing activities, personalize your ads, organize your support team, and so much more. 

Where can you find Visitor Overview in your dashboard?

Visitor overview is visible on the left side of your Paldesk dashboard, right above the Administration button.

Visitor overview dashboard

Image 1. Signature preview

How does it work?

At a glance, you can see a list of visitors. You will be able to see their location, operating system and browser. If you are interested in additional information about a particular visitor or an overview of your general website traffic, click on the “Visitor Statistics” button at the top of the screen. 

Visitor visits statistics

Image 2. Visitor visits statistics

Once you open visitor statistics, you will be able to see  additional information about your visitors, like their location (indicated by the blue dot), the time they visited your website, their browser and operating system.

Visitor details as displayed in Visitor Statistics

Image 3. Visitor details as displayed in Visitor Statistics

Finally, the best part of this feature is the option to take a look at the total number of visitors on your website, or the number of visitors per operating system, per browser, per hour etc. The average number of visitors per hour can help you organize your customer support, while the average per country can help you with marketing ads and campaigns.

Visitor statistics and averages based on different parmeters

Image 4. Visitor statistics and averages based on different parameters

Can you receive real-time visitor notifications?

If you’d like to receive notifications when a new visitor lands on your site, open your Agent settings, and then click on the Notifications tab. Scroll down to the bottom of the page and enable the “New visitor notification” option.

Here’s what that looks like in the app:

Enable visitor notifications

Image 5. Enable new visitor notification

Once this option is enabled, you will get a notification every time a new visitor arrives to the website your widget is installed on.

For example:

New visitor notification arrived

Image 6. New visitor notification

And that’s all you need to know about Visitor Overview! If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!

Visitor overview was last modified: April 15th, 2021 by Suzana
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