Ticket notes

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Adding special notes can help you keep track of specific issues within a ticket.

To add a note to your ticket, go to Tickets, select the one you would like to edit, click on the Add note icon in the upper right-hand corner, add a note and click Submit

This is how you add notes to your tickets in Paldesk

Ticket notes help agents get an overview of different issues mentioned in the interaction, especially if it’s reassigned at any point.

Ticket notes was last modified: December 9th, 2019 by Marija Šakić
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