Tags
Related Articles
Tagging is a powerful way to organize your data so that it can be quickly and easily isolated. With tags, you can load your tickets with additional data and keep track of certain topics in your helpdesk. Learn how tags work in Paldesk below!
Add new tags
To add a new tag, please do the following:
Step 1: Go to Administration > Settings > Tags
Step 2: Click the + button in the upper right-hand corner
Step 3: Enter your desired tag name and select Add to finish adding your new tag. For example:
Video 1: Adding a new tag
Manage tags
You can edit or delete tags by selecting those options next to each tag. ‘Count’ stands for the number of times that a certain tag has been used in tickets, as shown below:
Image 1: Tags
Search with tags
Image 2: Adding a tag to your ticket
Later on, you will be able to use them as a filter when searching for a particular ticket. This concludes everything you need to know about tags in Paldesk. If you come across any issue you can chat with us live or send us an email to support@paldesk.com