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Tagging is a powerful way to organize your data so that it can be quickly and easily isolated. With tags, you can load your tickets with additional data and keep track of certain topics in your helpdesk. Learn how tags work in Paldesk below! 

Add new tags

To add a new tag, please do the following: 

Step 1: Go to Administration > Settings > Tags 

Step 2: Click the + button in the upper right-hand corner

Step 3: Enter your desired tag name and select Add to finish adding your new tag. For example: 

Video 1:  Adding a new tag

Manage tags 

You can edit or delete tags by selecting those options next to each tag. ‘Count’ stands for the number of times that a certain tag has been used in tickets, as shown below: 

Tags

Image 1: Tags

Search with tags

Once you have set up your tags, you can use them to mark certain tickets. Open the Ticket tab and select one of your tickets (My tickets) or any other ticket (All tickets) assigned to your team. Add a new tag from the drop-down menu and save changes. The new tag will appear as shown below: 

Adding-a-tag-to-your-ticket

Image 2: Adding a tag to your ticket

Later on, you will be able to use them as a filter when searching for a particular ticket. This concludes everything you need to know about tags in Paldesk. If you come across any issue you can chat with us live or send us an email to support@paldesk.com

Tags was last modified: October 9th, 2020 by Marija Šakić
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