Tagging is a great way to organize your data so that it can be quickly and easily isolated.
With tags, you can load your tickets with additional data and track of certain topics in your helpdesk.
Tags can be applied to conversations, tickets and customers.
Add new tags
To add a new tag, do the following:
Step 1: Go to Administration > Settings > Tags
Step 2: Click the + button in the upper right-hand corner
Step 3: Enter your desired tag name and select Create to finish adding your new tag
You can edit or delete tags by selecting those options next to each tag.
‘Count’ stands for the number of times that a certain tag has been used in tickets.
Search with tags
Once you have set up your tags and used them to mark certain tickets or contacts, you will be able to use them as a filter.