Using products, you can load your conversations with additional data and keep track of certain topics in your helpdesk. Products can be applied to tickets. Also, your products can serve you as your secondary tags.
Define your products
In order to access them, go in Administration and under Settings click on Products.
Photo 1. Products preview
You can add a new product by clicking ‘+’ button in the upper right corner.
Enter your desired product name and click on ‘Add’ to finish adding your new product.
‘Count’ represents the number of times that a certain product has been used in tickets.
Manage your products. You can edit/delete products by clicking on the respective actions.