PrestaShop installation guide

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Give your PrestaShop customers exceptional real-time support with Paldesk Live Chat module! Add live chat to your e-commerce website, quickly and easily. Increase your conversion rates by answering customer questions while they’re browsing your site.

How to install Paldesk on a PrestaShop website?

Step 1: First download the .zip file entitled Paldesk PrestaShop Module.

Step 2: Sign into your PrestaShop account.

Sign in form on PrestaShop

Step 3: After login, click on ‘Modules’ in your PrestaShop dashboard.

Clicking on 'Modules' in navigation bar

Step 4:  In ‘Module selection’ window click on ‘Upload a module’. Select your .zip file and upload the Paldesk module. When the module is installed click on ‘Configure’.

Confirmation of successful installation

Step 5: Enter your unique API key which you can find in your Paldesk dashboard. Simply go to and log into your account. Next, choose ‘Administration‘ from the left-side menu. Under ‘Embeddable elements‘ select ‘Website Widget‘. Click on ‘Install‘ and copy the API key at the bottom of the page. Return to PrestaShop and paste the API key in the open ‘Configuration Settings‘ window’s ‘Enter API KEY‘ field and click ‘Save‘. If the module isn’t enabled, click on ‘Enabled‘.

Entering API key from Paldesk

Step 6: Click on the name of your account on the top of the page and go to your PrestaShop page. You can now see the Paldesk Live Chat widget on the bottom of your page.

Paldesk live chat on PrestaShop page

Remember, if you encounter any problem, contact us or chat with us live.

That’s it! Enjoy Paldesk!

PrestaShop installation guide was last modified: August 29th, 2019 by
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