PrestaShop installation guide

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Give your PrestaShop customers exceptional real-time support with Paldesk Live Chat module! Add live chat to your e-commerce website, quickly and easily. Increase your conversion rates by answering customer questions while they’re browsing your site.

How to install Paldesk on a PrestaShop website?

Step 1: First download the .zip file entitled Paldesk PrestaShop Module.

Step 2: Sign into your PrestaShop account.

Sign in form on PrestaShop

Step 3: After login, click on ‘Modules’ in your PrestaShop dashboard.

Clicking on 'Modules' in navigation bar

Step 4:  In ‘Module catalogue’ window click on ‘Upload a module’. Select your .zip file and upload the Paldesk module. When the module is installed click on ‘Configure’.

Confirmation of successful installation

Step 5: To fill API Key fields, go back to the Paldesk app. Go to Administration > Embeddable elements and select the element you need: Website WidgetEasy Popup and/or Feedback. 

Go to the Install tab, scroll to the bottom of the page and copy the given API key.

Entering API key from Paldesk

Step 6: Return to PrestaShop clipboard and paste API key. Important to note: if you’re not using one of the Embeddable elements, please enter ’00’ to proceed with the process and then click the ‘Save’.

Entering API key from Paldesk

Step 7: Click on “View my shop” on the top of the page and go to your PrestaShop page. You can now see the Paldesk Live Chat widget on the bottom of your page.

Paldesk live chat on PrestaShop page

And that’s it. You successfully installed Paldesk live chat widget on your PrestaShop website. Remember, if you encounter any problem, send us an email to or chat with us live.

That’s it! Enjoy Paldesk!

PrestaShop installation guide was last modified: April 15th, 2021 by Milica Vujasin
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