Paldesk Agent mobile app for iOS

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The Paldesk Agent app for iOS lets you get back to your customers directly from your Apple device. While the desktop and web app, you can use the mobile app to quickly reply to your customers and visitors while you’re away from the office. Learn more about it below!

Where can I download the Paldesk mobile app for iOS and it is free?

Download the app for free and log in with your existing Paldesk credentials. Remember, the mobile app works together with the web version, so if you’re in multiple teams, you can switch between them in the web / desktop app and then log into the mobile version. 

Note: If you are a member of multiple Paldesk teams, the mobile app will log you into the last team you were logged into via web or desktop app. You will not be able to switch teams in the mobile app. 

Paldesk agent mobile app for iOS

Image 1. Paldesk mobile app for iOS on the App Store

What can I do in the mobile app?

With the mobile app for iOS you can do the following:

  • Reply to chats and emails, as you would in the web/desktop version. 
  • Use Live translate – unlike the web or desktop app, you’ll have to select the source and target languages manually. 
Paldesk Agent Live

Image 2. iOS mobile app Live tab

  • Browse your conversations archive and your tickets. You can also create new tickets.
Paldesk mobile app ios conversations and tickets

Image 3. iOS mobile app conversations and tickets

  • View, manage, and create new contacts. You can also add notes, email addresses, and social links, view their conversation history and send them a new message. 
ios mobile app contacts

Image 4. iOS mobile app contacts

  • Agent settings – you can set yourself to available (Ready) or unavailable (Not ready).
extra settings ios mobile app

Image 5. Additional settings mobile app for iOS

Other settings, like channels, integrations, widget settings, triggers, predefined answers, working hours etc, can only be accessed in the web app or the desktop app.

How does it work?

As mentioned in this article, you will receive push notifications if you’re logged into the web app and idle. If you’re active in the web or desktop version, you will not get notifications on your phone. 

When a new chat arrives, you can accept it, reply, add notes, send links, attachments, emojis, and stickers, and close it when you’re done. If you like, you can also reply via email. Additionally, you can forward the new conversation to another agent or group.

Here’s how Paldesk Agent for iOS works in practice: 

Video 1.  Paldesk Agent mobile app for iOS

And that’s how Paldesk Agent for iOS works! Remember, if you come across any issues, feel free to chat with us live on paldesk.com or send us an email to support@paldesk.com. Our customer service team will be more than happy to help!

 

Paldesk Agent mobile app for iOS was last modified: July 6th, 2020 by Marija Šakić
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