Joomla installation guide

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Chat live with visitors to your Joomla website with Paldesk Live Chat. Provide better customer service with our help desk integration for your Joomla website. Increase conversion rates and provide brighter interactions for your visitors while they are browsing in real-time.

How to install Paldesk on a Joomla website?

There are two ways you can do it. You can install it automatically or manually from the plugin site.

Manual Installation

Before we start, if you don’t have a Paldesk Live Chat account already, click here and please create one now.

Step 1: Sign in to your Joomla account.

Step 2: Download ‘’ from the plugin site and unzip it.

Step 3: In the Joomla administration panel, go to ‘Extensions’ and mouse-over the ‘Manage’ tab and click on ‘Install’.

Install page in Joomla

Step 4: Select ‘Upload & Install Joomla Extension’. Click on ‘Choose File’ button and upload your file. Then click on ‘Upload & Install’.

Upload form for installing extensions

Step 5: When the installation is complete, click on ‘Manage’ from the menu on the left side, find the “Paldesk Live Chat and Helpdesk plugin and enable it.

Enabling Paldesk extension in Manage section

Step 6: Go to the ‘Extensions’ tab and click on ‘Plugins’. In the ‘Search’ window type in “Paldesk” to search for editable plugins and click on the search result to edit the plugin.

Searching Paldesk in Plugins section

Step 7: Enter API KEY which you can find in your Paldesk dashboard. Go to Paldesk and log into your account. Next, choose ‘Administration’ from the left-side menu. Under ‘Embeddable elements‘ select ‘Website Widget‘. Click on ‘Install‘ and copy the API key at the bottom of the page.
Paste the API KEY into Joomla and click ‘Save’.

API key from Paldesk copied into Joomla

Step 8: Go to View Site on the bottom of your page (on the left side) or click on ‘My Joomla’ on the top of the page (right side).

Paldesk live chat on Joomla page

You’re done! 🙂

Remember, if you encounter any problem, contact us or chat with us live.

That’s it! Enjoy Paldesk!

Joomla installation guide was last modified: March 26th, 2019 by
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