Joomla installation guide

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Chat live with visitors to your Joomla website with Paldesk Live Chat. Provide better customer service with our help desk integration for your Joomla website. Increase conversion rates and provide brighter interactions for your visitors while they are browsing in real-time.

How to install Paldesk on a Joomla website?

First thing’s first – make sure to create a Paldesk account here. Once you have done that, proceed with a manual installation. 

Manual Installation

For manual installation, please follow these steps.

Step 1: Sign in to your Joomla account.

Step 2: In the Joomla administration panel, go to ‘Extensions’ and mouse-over the ‘Manage’ tab and click on ‘Install’.

Install page in Joomla

Step 3: Add “Install from Web” plugin if you don’t already have it.
In the search box input Paldesk – Live Chat & Helpdesk. You should see the plugin in the list – select it.

Joomla installation

Step 4: Select “Directory listing” and new tab should open, there click on the “Download button” on the right side. As seen below: 

Joomla installation guide

Step 5: Go back to the first tab and select “Upload package file”. Click on ‘Choose File’ button and upload your file. Plugin will be installed automatically.

Step 6: When the installation is complete, click on ‘Manage’ from the menu on the left side, find the “Paldesk – Live Chat and Helpdesk plugin and enable it.

Step 7:  Go to the ‘Extensions’ tab and click on ‘Plugins’. In the ‘Search’ bar type in “Paldesk” to search for editable plugins and click on the search result to edit the plugin.

Searching Paldesk in Plugins section
Step 8: To fill API Key fields, go back to the Paldesk app. Go to Administration > Embeddable elements and select the element you need: Website WidgetEasy Popup and/or Feedback. 

Go to the Install tab, scroll to the bottom of the page and copy the given API key.

API key from Paldesk

Step 9:  Return to Joomla clipboard and paste API key. After changes, press ‘Save’.

API key from Paldesk copied into Joomla

Step 10: Go to View Site on the bottom of your page (on the left side) or click on ‘My Joomla’ on the top of the page (right side).

Paldesk live chat on Joomla page

Manual Installation

For manual installation, please follow these steps.

Step 1: Sign in to your Joomla account.

Step 2: Download the Paldesk – Live Chat & Helpdesk extension ‘here’ or you can download it directly from the Joomla marketplace.

Step 3: In the Joomla administration panel, go to ‘Extensions’ and mouse-over the ‘Manage’ tab and click on ‘Install’.

Install page in Joomla

Step 4: Select ‘Upload Package File’. Click on ‘Choose File’ button and upload your file. Then click on ‘Upload & Install

Upload form for installing extensions

Step 5: When the installation is complete, click on ‘Manage’ from the menu on the left side, find the “Paldesk – Live Chat and Helpdesk plugin and enable it.

Enabling Paldesk extension in Manage section

Step 6: Go to the ‘Extensions’ tab and click on ‘Plugins’. In the ‘Search’ bar type in “Paldesk” to search for editable plugins and click on the search result to edit the plugin.

Searching Paldesk in Plugins section

Step 7:  To fill API Key fields, go back to the Paldesk app. Go to Administration > Embeddable elements and select the element you need: Website WidgetEasy Popup and/or Feedback. 

Go to the Install tab, scroll to the bottom of the page and copy the given API key.

API key from Paldesk

Step 8:  Return to Joomla clipboard and paste API key. After changes, press ‘Save’.

API key from Paldesk copied into Joomla

Step 9: Go to View Site on the bottom of your page (on the left side) or click on ‘My Joomla’ on the top of the page (right side).

Paldesk live chat on Joomla page

You’re done! 🙂

Remember, if you encounter any problem, send us an email to support@paldesk.com or chat with us live.

That’s it! Enjoy Paldesk!

Joomla installation guide was last modified: October 19th, 2020 by student@paldesk.com
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