Live translate

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With Live translate, you can overcome the language barrier and promptly reply to all your customers in real time. Click on a button to enable this cool feature and chat with your customers without delay or interruption. 

How does Live translate work?

Live translate is a built-in feature tied to Google Translate. Once your clients reach out in a foreign language, the app will detect it automatically. When you click on the translate button under the conversation number, the live translation will be enabled.

The button at the top left corner of the chat window enables you to translate incoming messages from your customer’s (source) language to your (target) language. 

Click on the translate button at the bottom left corner of the chat window to translate outgoing messages from your language (source) to your customer’s language (target).

Here’s what that looks like in your Paldesk dashboard:

How to translate live chat

Image 1. How to translate live chat

Step 3: Once you’ve set up the source and target languages in your live chat window, you can start replying. While chatting with your customer, you will be able to see your original text and the translation, whereas your customer will only be able to see translated messages. 

For example, this is what your customer sees in the chat, although the original is in English: 

Video 1. Customer’s view of the translated chat

And that’s it! Make the most of this great feature and take your customer service to the next level! If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!

Live translate was last modified: July 6th, 2020 by student@paldesk.com
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