In Paldesk, you have the option to answer all customers, no matter what language they are speaking. The live option provides immediate detect the incoming messages’ language as well as translate yours into the same language. It helps you to understand your customers very fast and to provide them needed help. All you need to do is to just be there. Here is how you can use it:
How to use live translate?
Click Live to see current chats. If there is any with a foreign language, click on that one.
You will see a message on a foreign language. Right above message, there is an icon for translation. When you click it it will automatically determine language. Above your customer’s message, click Translate. In the chat, the line above will show the translation of your customer’s message, and in the line below what customer really wrote.
When you are going to answer, you can click the same icon for translating. It will suggest languages automatically and you should just type an answer in your language. After you send respond, in the line above you will see what you have written, and in the line below how it customer sees. Your customer will see just an answer in his language.
Picture 1. How to translate live chat
Picture 1. How customer see translated live chat