Global message

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A global message is a short text displayed below the chat widget’s public name. It’s meant to greet the visitors on your site and invite them to chat. It can be plain text or a link, with a maximum length of 255 characters.

How can you set up the global message?

To modify your widget’s global message, follow these simple steps:

Step 1:  Go to Administration > Embeddable elements > Website widget > General > Web widget global message.

Step 2: Enter the custom message you would like to be displayed to your visitors when they click to open a new chat. If you’d like to add an emoji, simply copy an emoji from a list and paste it into the box. 

Here’s an example: 

web widget global message

Image 1. Global message setup

Step 3: Select “Save changes“. 

Once you have saved changes, you can go to  “Live preview to see what your widget will look like on your website. Here’s an example of what it can look like on your page: 

paldesk global message on website

Image 2. Chat window and global message on website

That’s how you can configure a global message on your chat widget, to greet visitors on your website. If you come across any issues, reach out to us via live chat at or email us at We’ll be more than happy to help you set things up!

Global message was last modified: April 15th, 2021 by Milica Vujasin
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