A global message is a short text displayed below the chat widget’s public name. It’s meant to greet the visitors on your site and invite them to chat. It can be plain text or a link, with a maximum length of 255 characters.
How can you set up the global message?
To modify your widget’s global message, follow these simple steps:
Step 1: Go to Administration > Embeddable elements > Website widget > General > Web widget global message.
Step 2: Enter the custom message you would like to be displayed to your visitors when they click to open a new chat. If you’d like to add an emoji, simply copy an emoji from a list and paste it into the box.
Here’s an example:
Image 1. Global message setup
Step 3: Select “Save changes“.
Once you have saved changes, you can go to “Live preview” to see what your widget will look like on your website. Here’s an example of what it can look like on your page:
Image 2. Chat window and global message on website