Pre-chat question is a question that appears before a customer writes anything. The pre-chat survey plays a vital part in the overall chat experience and it is important how the chat starts. A pre-chat question can offer personalized service from the beginning of the conversation.
How to set up Pre-chat form?
Administration > Channels > Chat
First, when you are in the Chat channel, choose the channel you want to set pre-chat question in. In our case, it is Live Chat. Now, in line with General, Messages, and Dialog, choose Messages.
You can choose whether you want Pre-chat message or not and what would you like it to be. You can also choose to set the Welcome message, as well as the wait message.
Picture 1. Setting up pre-chat question