Multi-language widget

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How larger organizations with multiple teams and brands, it is necessary to set up the multi-language widget. It provides adjusted customer support for different kind of clients and markets. Creating more widgets you can set specific language, color and general message.

How to set up multi-language widget?

Step 1:
Administration > Embeddable Elements > Website Widget

Step 2:
In the left top corner click + (plus) which is Create new widget.

Step 3:
In a new widget, you can choose the language, public name, and global message what will be visible to your customers. Below you can change the shape, position, color, and icon.

How to set multi widget

Picture 1. Setting multi-language widget

Step 4:
Don’t forget to click Create widget to save changes. You can also check what will the customer see if you click Like preview.

widget in foreign language

Picture 2. How customers see widget before chat

live chat in foreign language

Picture 3. How customers see the widget when they start conversation

Multi-language widget was last modified: July 2nd, 2019 by
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