Set widget language
Set your widget language to improve the overall customer experience and give your brand a more international, modern feel. This option is especially useful if you’re managing several teams in different countries, since you can create multiple widgets and set up a default language for each one. Learn more about it below!
How can I set up the chat widget language?
As you know, the Paldesk chat widget is highly customizable, and that includes language customization. Follow these simple steps to configure a default language for your chat widget, and effectively translate it for your clients:
Step 1: Go to Administration > Embeddable Elements > Website widget > General tab. Here you can create a new widget or edit an existing one.
Step 2: Make sure to translate the widget name and global message into your target language. Save changes and move on to the next step.
Image 1. Set widget name and global message
Step 3: Go to the Features tab and select the default widget language from the drop-down menu. Save changes.
Image 2. Set the widget language
That’s all. Once you’ve saved changes, all the labels on your new chat widget will be translated into the language you selected. Here’s a full list of languages we currently support: Albanian, Arabic, Armenian, Azerbaijani, Belarusian, Bulgarian, Bosnian, Croatian, Czech, Chinese, Chinese (traditional), Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Ukrainian, Thai, Turkish, Vietnamese, and Yiddish.
And here’s how your chat widget can look like from the customer’s side:
Image 3. Customer’s view of the new translated widget