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Set widget language

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Set your widget language to improve the overall customer experience and give your brand a more international, modern feel. This option is especially useful if you’re managing several teams in different countries, since you can create multiple widgets and set up a default language for each one. Learn more about it below!

How can I set up the chat widget language?

As you know, the Paldesk chat widget is highly customizable, and that includes language customization. Follow these simple steps to configure a default language for your chat widget, and effectively translate it for your clients: 

Step 1: Go to Administration > Embeddable Elements >  Website widget > General tab.  Here you can create a new widget or edit an existing one. 

Step 2: Make sure to translate the widget name and global message into your target language. Save changes and move on to the next step. 

Set widget name and message

Image 1. Set widget name and global message

Step 3: Go to the Features tab and select the default widget language from the drop-down menu. Save changes. 

Set the widget language

Image 2. Set the widget language

That’s all. Once you’ve saved changes, all the labels on your new chat widget will be translated into the language you selected. Here’s a full list of languages we currently support: Albanian, Arabic, Armenian, Azerbaijani, Belarusian, Bulgarian, Bosnian, Croatian, Czech, Chinese, Chinese (traditional), Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Ukrainian, Thai, Turkish, Vietnamese, and Yiddish. 

And here’s how your chat widget can look like from the customer’s side:

Translated widget customer's view

Image 3. Customer’s view of the new translated widget 

That’s how you can create and modify your chat widget in a new language. If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!

Set widget language was last modified: April 15th, 2021 by Milica Vujasin
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