How larger organizations with multiple teams and brands, it is necessary to set up the multi-language widget. It provides adjusted customer support for different kind of clients and markets. Creating more widgets you can set specific language, color and general message.
How to set up multi-language widget?
Administration > Embeddable Elements > Website Widget
In the left top corner click + (plus) which is Create new widget.
In a new widget, you can choose the language, public name, and global message what will be visible to your customers. Below you can change the shape, position, color, and icon.
Picture 1. Setting multi-language widget
Don’t forget to click Create widget to save changes. You can also check what will the customer see if you click Like preview.
Picture 2. How customers see widget before chat
Picture 3. How customers see the widget when they start conversation