Message to Display

Set up a message to display when you are offline, inform them of your availability or invite them to leave a message you can reply to later. Once you’ve configured your working hours and defined your offline message, it will automatically appear if your customers try to open a new chat while you’re offline. Learn how to set it up in a few easy steps! 

How can I set up an offline message (message to display)?

Here’s how you can create an offline message in your Paldesk dashboard:

Step 1. Go to Administration > Working hours > Message to Display. If you have several different sets of working hours (in case you support several different pages and use multiple widgets), select the entry you would like to modify. 

Step 2: Enter a custom message you would like your customers to see if they try to start a new conversation with your support team outside your business hours. 

Tip! Your message can be something like: “Hey there, thanks for reaching out! We are currently offline, but leave a message and we will get back to you as soon as possible!”. 

Image 1. Edit message to display in the app

Step 3: Select “Save” to save changes. Next time a customer opens a new chat when your team is offline,  your offline message will be displayed. Here’s what the Message to Display will look like on your customer’s end: 

Image 2. Message to Display as seen by your customers

If a customer leaves a message, your agents will be able to see the offline message in the chat once they’re back online and logged into the app: 

Image 3. Message to display, agent’s view

And that’s how you set up your message to display when your service team is offline. This feature can help improve the overall customer experience and increase transparency. If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!