Minimize chat widget

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Let customers minimize the chat widget, to ensure a smoother browsing experience. This feature can also help make your website feel less crowded, in case you’re using multiple different widgets on forms. Set it up in three easy steps listed below!

How can customers minimize the chat widget?

Follow these easy steps and give your customers the option to minimize your Paldesk chat widget! 

Step 1:  Go to Administration> Embeddable elements > Website Widget > Features tab

Step 2: Select “Enable collapsed state” as seen in the image below: 

Let customers minimize the chat widget

Image 1. Enable collapsed state and let customers minimize chat widget

How does it work?

Step 3. Once you’ve selected this option, save changes. This will enable the option to minimize your chat widget, and you will be able to see a tiny minus icon on top of your existing chat widget. Here’s how it’s used on your site:

Video 1. How your clients can minimize the widget on your site

And that’s how your customers can minimize the chat widget on your website. If you come across any issues, reach out to us via live chat at or email us at We’ll be more than happy to help you set things up!

Minimize chat widget was last modified: April 15th, 2021 by Milica Vujasin
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