Home > Help >  Customize>

Minimize chat widget

Related Articles

Edit widget visibility

Edit widget visibility to make your Paldesk widget visible on only some pages on your website

Knowledge base in chat widget

Add your Paldesk knowledge base to your chat widget and give your customers the option to quickly access your support articles

Smart Trigger

Smart Trigger helps motivate idle visitors on your site with links to a page or by allowing them to ask you a question.

Chat departments

Here’s how you can add new chat departments as you customize your widget.

Create Knowledge base

Transform your guides, documents and tutorials into a smart knowledge base library available to employees and customers at all times.

Client authentication

Add or remove the chat login form from your chat widget to decide how much information your visitors will share with your support team.

Visitor overview

Power up your strategic advantage and always go the extra mile for your customers with Paldesk’s Visitors overview.

Widget Trigger

Set up a widget trigger to greet and motivate idle visitors on your page.

Let customers minimize the chat widget, to ensure a smoother browsing experience. This feature can also help make your website feel less crowded, in case you’re using multiple different widgets on forms. Set it up in three easy steps listed below!

How can customers minimize the chat widget?

Follow these easy steps and give your customers the option to minimize your Paldesk chat widget! 


Step 1:  Go to Administration> Embeddable elements > Website Widget > Features tab. 

Step 2: Select “Enable collapsed state” as seen in the image below: 

Let customers minimize the chat widget

Image 1. Enable collapsed state and let customers minimize chat widget

How does it work?

Step 3. Once you’ve selected this option, save changes. This will enable the option to minimize your chat widget, and you will be able to see a tiny minus icon on top of your existing chat widget. Here’s how it’s used on your site:

Video 1. How your clients can minimize the widget on your site

And that’s how your customers can minimize the chat widget on your website. If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!

Minimize chat widget was last modified: April 15th, 2021 by Milica Vujasin
Share This