How to assign a ticket?
IT Ticketing System is part of the help desk service that allows for the creation of queries or requests that need to be answered. It makes it easier for agents to track incoming customer questions and problems, as all communication is stored in the form of tickets.
How to create a new ticket, you can check here.
However, if you already have a ticket, and query from the customer, here is how to assign a ticket.
Here, Affected is the customer who is asking for help and Assignee is responsible person or group for this ticket. You can assign the ticket to another agent or to a group for a certain kind of customer problem.
Picture 1. Assigning a ticket
After you add date, status and ticket description, don’t forget to click Save.