How do chat transcripts works?
As your business is growing, you would want to send conversations to another email addresses or just to save them to another base. You can transcript particular conversation.
How to send a Chat Transcript?
Conversations > Click on the chat you want to do transcript with
In the top right corner, there is a little icon Send transcript. When you click on it, it asks you for an email where you would like to send a conversation.
Type an email and click Send.