Feedback

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Create a feedback widget in your Paldesk administration area and install it on your website to give your visitors the option to rate your service.  The widget is simple and subtle, but highly efficient – when your customers share their review, it will be forwarded to your account and visible to your team. If you like, you can even forward it to a specific email address. Read more about it below.

How can I create and install a Feedback widget?

Like all other Paldesk widgets, our Feedback form is simple and customizable. You can easily create it in the app, edit settings and install it on your site via snippet or plugin. Here’s how you can set it up:

Step 1. Go to Administration > Embeddable elements > Feedback widget General tab. As soon as you’ve created a new Paldesk account, you will already have a default feedback widget you can modify. However, if you’d prefer to create a new widget, click on the “+” icon in the upper right corner.

New Feedback widget

Image 1. Create new feedback widget

Step 2. Customize your new feedback widget; add a name, edit content, position, and colors. Additionally, you can forward feedback to an email address and remove the Paldesk logo (if you’re on the Rising Star plan). Save changes to create your new feedback form.

Step 3.  Once you’ve created an customized your new widget, go to the visibility tab to determine where it will be displayed. You can choose to display it on all devices and pages or exclude it from some. Save changes and move on to installation.

Feedback widget visibility

Image 2. Feedback widget visibility settings

Step 4. Once you’ve configured your new widget according to your preferences, go to the Install tab and follow our instructions to install it on your website. You can install it via code snippet or one of our plugins – select your preferred option and follow the steps defined in the app or email our instructions to your webmaster.

Note: Please make sure to copy the correct code snippet or API key,  and enable your feedback widget in the app when installing it on your site. Also, if you are using multiple widgets or popups on your site, make sure our feedback widget does not overlap with one of them. You can easily change the widget’s position in your Feedback widget > General tab

Here’s what the feedback widget will look like on your site, and how it can be used:

Video 1. An example of the Paldesk feedback widget on your site

Finally, once you’ve received a new review, it will be automatically sent to your Paldesk dashboard (the Feedback tab). There you’ll be able to see the review, the reviewer’s email address (if they choose to share it) and any additional comments they have left. For example: 

Feedback in app

Image 3. Feedback shared in the Paldesk app 

If you decide to forward all new reviews to your email address, you will receive a new message from Paldesk informing you about the feedback. It will look something like this: 

Feedback email example

Image 4. An example of a feedback email notification

And that’s all you need to know about the feedback widget! You can now set it up on your page to help you gather important insights and improve your service! As always, reach out to us via live chat at paldesk.com or email us at support@paldesk.com if you come across any issues. We’ll be more than happy to help you set things up!

Feedback was last modified: April 9th, 2020 by student@paldesk.com
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