Customize

Products are similar to ticket tags and can be used to attribute additional information to your tickets.

Create and manage predefined answers to quickly reply to your customers’ questions.

Provide your customers with a real-time support and a better chat experience.

Read about how to define your areas and keep track of certain topics in your helpdesk.

Learn how to set up personal website notification(s) on your website.

Define your working hours to inform customers of your availability