Conversations & Tickets

Find a right person for the job! Learn how you can assign tickets to an agent or a group in the Paldesk app for faster problem resolution.

The Blacklist feature allows you to block unwanted visitors. Read more about it!

With both new and existing tickets, learn how to affect an agent or a client.

Find out everything about tickets and how to navigate through them effectively.

Explore the benefits of simple and advanced Ticket Search.

Navigate through this guide and learn how to create a new ticket.

In the Conversations tab you can search your past interactions, see and edit contact data, access attachments, or send chat transcripts.