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Conversations & Tickets
Enable private conversations
Enable private conversations to make all conversations between agents and customers private. Learn how to set things up in this article.
Manage contacts
Learn how you can find, edit and manage contacts in your Paldesk dashboard! Explore various options in this article.
Paldesk notification settings
Learn more about Paldesk notification settings to find out how to navigate the app and ensure you never miss a chat!
Conversation flow
Learn more about the conversation flow in Paldesk and how your agents can handle conversations from the Unassigned to the Conversations tab.
Conversation status
Conversation statuses are tags you can create and use to easily filter your past interactions. Learn more about them!
Tags
Tags are a useful way to categorize topics and track recurring issues in your Paldesk platform.
Ticket notes
You can add special notes to your tickets, to help agents track and identify different issues.
Chat ratings and feedback
Enable chat ratings and feedback to find out more about your customers’ experience and learn from their insights.
Routing types
A routing type determines how incoming messages will be offered to your agents. Learn about them in this short article!
Chat transcripts
Need to archive your live chat history for future review? Learn how to send a chat transcript.