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Conversations & Tickets
Tags
Tags are a useful way to categorize topics and track recurring issues in your Paldesk platform.
Ticket notes
You can add special notes to your tickets, to help agents track and identify different issues.
Conversation rating and feedback
Want to find out how well your customer-care agents perform, from the visitors’ perspective thanks to conversation rating and feedback feature.
Filters
Filters are useful for searching in conversations and tickets. Learn how to use filters.
How do chat transcripts works?
Need to archive your live chat history for future review? Learn how to send a chat transcript.
How to assign a ticket?
Every ticket needs to be assigned to an agent from the right team, so that they can start working on it. Learn how to assign a ticket.
How to add a contact to blacklist?
Some visitors don’t need actual help but are there to promote their products or spam. Learn how to add a contact to blacklist.
How to affect an agent or client?
With both new and existing tickets, learn how to affect an agent or a client.
What are tickets?
Find out everything about tickets and how to navigate through them effectively.
How do I search through tickets?
Explore the benefits of simple and advanced Ticket Search.