Conversations & Tickets

Enable private conversations to make all conversations between agents and customers private. Learn how to set things up in this article.

Learn how you can find, edit and manage contacts in your Paldesk dashboard! Explore various options in this article.

Learn more about Paldesk notification settings to find out how to navigate the app and ensure you never miss a chat!

Learn more about the conversation flow in Paldesk and how your agents can handle conversations from the Unassigned to the Conversations tab.

Conversation statuses are tags you can create and use to easily filter your past interactions. Learn more about them!

Tags are a useful way to categorize topics and track recurring issues in your Paldesk platform.

You can add special notes to your tickets, to help agents track and identify different issues.

Enable chat ratings and feedback to find out more about your customers’ experience and learn from their insights.

A routing type determines how incoming messages will be offered to your agents. Learn about them in this short article!

Need to archive your live chat history for future review? Learn how to send a chat transcript.