Conversations & Tickets

Tags are a useful way to categorize topics and track recurring issues in your Paldesk platform.

You can add special notes to your tickets, to help agents track and identify different issues.

Want to find out how well your customer-care agents perform, from the visitors’ perspective thanks to conversation rating and feedback feature.

Filters are useful for searching in conversations and tickets. Learn how to use filters.

Need to archive your live chat history for future review? Learn how to send a chat transcript.

Every ticket needs to be assigned to an agent from the right team, so that they can start working on it. Learn how to assign a ticket.

Some visitors don’t need actual help but are there to promote their products or spam. Learn how to add a contact to blacklist.

With both new and existing tickets, learn how to affect an agent or a client.

Find out everything about tickets and how to navigate through them effectively.

Explore the benefits of simple and advanced Ticket Search.