Connect Telegram to Paldesk

Connect Telegram to Paldesk and reply to your customers’ messages via live chat. Once you’ve created your Telegram bot and completed all the necessary steps, your agents will be able to reply to new messages in real time, directly from their Paldesk dashboard. This integration is available on our Early Stage and Rising Star price plan; learn how to set it up below!

How can I set up a new Telegram channel in Paldesk?

To add a Telegram integration first you will have to create your Telegram bot. Here’s how you can do that: 

Creating a Telegram bot

Step 1: First, open Telegram on desktop or your phone. Under Search, type “Botfather” and then open it.

Step 2: Once you have opened “Botfather”, start a conversation. Type “/newbot” to create a new bot. 

Step 3: Next, you should name your bot (e.g. your company name) and send the name as a message.

Follow the BotFather’s instructions to create your new Telegram bot. 

Image 1. Creating a new Telegram bot

Step 4: Once you have created your own bot, you will receive an API key. Please save it as you will need it to complete the integration of your new bot with the Paldesk app. 

How to add Telegram channel to Paldesk 

Step 5: Log into Paldesk, go to Administration > Channels > Telegram.

Click on the + (plus) icon to add a new Telegram integration. Enter the username, paste the API key you previously received from Telegram, create a welcome message, and assign the new Telegram channel to a group.  Save changes.

Note: Please make sure to enter the username as “@” + bot name. For example, @PalTestBot.

Image 2. Add new Telegram bot

Step 6: Finally, to verify if your integration is working, go back to the Telegram app, search for your bot by name (e.g. PalTestbot).  If you can find it and send a message, you’ve successfully added a new channel! 

Image 3. New Telegram message

Once you have connected your Telegram bot to your Paldesk account, you can add it to your chat widget. Go to Administration > Embeddable elements > Website widget > Channels tab and select your Telegram bot.

Image 4. Widget channels Telegram

Finally, once you’ve added your Telegram channel to your chat widget, your customers can click on the Telegram icon on your widget to send you a new message from their mobile or desktop app.

What kind of messages can I send? 

Now that you know how te send messages you’re probably wondering what kind of messages you can send. 

You can send text messages, emojis, and attachments like images or documents. Attachments (pdf, .doc, .docx, .png, .jpeg, .jpg, mp4)  will be delivered as links to uploaded images or files. When your agents click on the links, it will either open a new tab or start a download (depending on the file type).

Voice messages and stickers are not supported.

This is all you need to know about setting up your Telegram integration. If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!