Connect Telegram to Paldesk

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Connect Telegram to Paldesk and reply to your customers’ messages via live chat. Once you’ve created your Telegram bot and completed all the necessary steps, your agents will be able to reply to new messages in real time, directly from their Paldesk dashboard.

How can I set up a new Telegram channel in Paldesk?

Here’s how you can add a Telegram channel in Paldesk:

Step 1: First, open Telegram on desktop or your phone. Under Search, type “Botfather” and then open it.

Step 2: Once you have opened “Botfather”, start a conversation. Type “/newbot” to create a new bot. 

Step 3: Next, you should name your bot (e.g. your company name) and send the name as a message.

Follow the BotFather’s instructions to create your new Telegram bot. 

create Telegram bot

Image 1. Creating a new Telegram bot

Step 4: Once you have created your own bot, you will receive an API key. Please save it as you will need it to complete the integration of your new bot with the Paldesk app. 

Step 5: Log into Paldesk, go to Administration > Channels > Telegram.

Click on the + (plus) icon to add a new Telegram integration. Enter the username, paste the API key you previously received from Telegram, create a welcome message, and assign the new Telegram channel to a group.  Save changes.

Note: Please make sure to enter the username as “@” + bot name. For example, @PalTestBot.

add new Telegram bot

Image 2. Add new Telegram bot

Step 6: Finally, to verify if your integration is working, go back to the Telegram app, search for your bot by name (e.g. PalTestbot).  If you can find it and send a message, you’ve successfully added a new channel! 

new Telegram message

Image 3. New Telegram message

Once you have connected your Telegram bot to your Paldesk account, you can add it to your chat widget. Go to Administration > Embeddable elements > Website widget > Channels tab and select your Telegram bot.

widget channels telegram

Image 4. Widget channels Telegram

Finally, once you’ve added your Telegram channel to your chat widget, your customers can click on the Telegram icon on your widget to send you a new message from their mobile or desktop app.

This is all you need to know about setting up your Telegram integration. If you come across any issues, reach out to us via live chat at paldesk.com or email us at support@paldesk.com. We’ll be more than happy to help you set things up!

Connect Telegram to Paldesk was last modified: September 28th, 2020 by Marija Šakić
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