Connect Telegram to Paldesk
Here’s how you can connect your Paldesk to Telegram:
Step 1: First, open Telegram on desktop or your phone. Under Search, type “Botfather” and then open it.
Step 2: Once you have opened “Botfather”, start a conversation. Type “/newbot” to create a new bot.
Step 3: Next, you should name your bot (e.g. your company name) and send the name as a message.
Please make sure to create a username that ends with “bot”, e.g. PalTestbot.
Step 4: Once you have created your own bot, you will receive an API key. Please save it as you will need it to complete the integration of your new bot with the Paldesk app.
Step 5: Log into Paldesk, go to Administration > Channels > Telegram.
Click on the + (plus) icon to add a new telegram integration. Enter the name, paste the API key you previously received from Telegram, enter a message and select the Group that will respond to the Telegram channel. Save changes.
Step 6: Finally, to verify if your integration is working, go back to the Telegram app, search for your bot by name, e.g. PalTestbot. If you can find it and send a message, your integration had been a success!